Comments closed on my site

• 

  tarahiddenlotustarot · Member · Aug 9, 2017 at 4:07 pm

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  Hi.
  I’m quite sure that the issue I’m having on my site is very simple to resolve, however I AM NOT A CODER.

  August 7th, the comments section went down on my site – I believe it had been “over-ridden” by Jetpack…
  The comments section is now closed, and I am/have been UNABLE to figure out what the problem is. I have deactivated all plugins to see what might have caused the problem and I have also followed the “instructions” of Jetpack comments error – all to no avail.

  I have written support to Jetpack and this is day two of no response.

  Jetpack “debug” for comments is as follows:

  Jetpack Comments

  Jetpack Comments replaces your default comment form with a new comment system that has integrated social media login options.

  We’re breaking down the barriers between you and your audience. When someone reads an article on your site and wants to comment, they can now use one of their existing social networking accounts to post a comment. No longer do they need to create yet another account and profile!

  Since it will replace the default WordPress comment form, Jetpack Comments are opt-in. To activate it, just visit Jetpack → Settings on your Dashboard and click the Activate button next to the Comments module.

  When activated, Jetpack Comments takes the place of your theme’s comment form in this nifty, sleek form

  >>>Yet, I do not even have the option of selecting “activate” for the comments module..it has COMPLETELY DISAPPEARED.

  Next step was to go to “comments troubleshooting for Jetpack:
  Troubleshooting Jetpack Comments

  If Jetpack Comments are turned on, but are not working, there may be an issue with your theme or one of your plugins.
  I activated the module, but I still see my theme’s comment form

  For Jetpack Comments to work, your theme needs to be using the comment_form() function to display the comment form.

  To check whether the theme is the culprit, try switching to one of the default themes, like Twenty Eleven, and see whether Jetpack comments work with it (make sure that Jetpack comments are still turned on when you do this). If Jetpack comments work when using a default theme, then the issue stems from your theme.

  Followed the instructions- even changed themes – NOTHING!

  Then Jetpack says to check for “extra string on page”:

  Jetpack:
  Check your XMLRPC file. You can do this by going to your website URL and adding “/xmlrpc.php” to the end (without the quotes). When it loads in your browser, you should see “XML-RPC server accepts POST requests only” on a line by itself.

  If you see this message, but it is not on a line by itself, a theme or plugin is displaying extra characters when it shouldn’t. See points 2 and 3 above for debugging steps.
  If you get a 404 Error Not Found message, contact your web host. They may have security in place that is blocking XML-RPC.

  When I do this, this is what I get:
  XML-RPC server accepts POST requests only.

  It is on a line by itself and there is no 404 error code. I have even called my host company and everything looks great from their end.

  In looking through WP codex, I have found a string of code from theme Twenty Ten comments.php that looks like this:

  <?php endif; // check for comment navigation ?>
  66

  67
  <?php
  68
  /*
  69
  * If there are no comments and comments are closed, let’s leave a little note, shall we?
  70
  * But we only want the note on posts and pages that had comments in the first place.
  71
  */
  72
  if ( ! comments_open() && get_comments_number() ) : ?>
  73
  <p class=”nocomments”><?php _e( ‘Comments are closed.’ , ‘twentyten’ ); ?></p>
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  <?php endif; ?>
  75

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  <?php endif; // end have_comments() ?>
  77

  78
  <?php comment_form(); ?>
  79

  80

  When I go into my comments.php for Twenty Fourteen, this is the same part of the above code that I see:
  ?>
  <!– .comment-list –>

  <?php if ( get_comment_pages_count() > 1 && get_option( ‘page_comments’ ) ) : ?>
  <nav id=”comment-nav-below” class=”navigation comment-navigation” role=”navigation”>
  <h1 class=”screen-reader-text”><?php _e( ‘Comment navigation’, ‘twentyfourteen’ ); ?></h1>
  <div class=”nav-previous”><?php previous_comments_link( __( ‘← Older Comments’, ‘twentyfourteen’ ) ); ?></div>
  <div class=”nav-next”><?php next_comments_link( __( ‘Newer Comments →’, ‘twentyfourteen’ ) ); ?></div>
  <!– #comment-nav-below –>
  <?php endif; // Check for comment navigation. ?>

  <?php if ( ! comments_open() )): ?>
  <p class=”no-comments”><?php _e( ‘Comments are closed.’, ‘twentyfourteen’ ); ?></p>
  <?php endif; ?>

  <?php endif; // have_comments() ?>

  <?php comment_form(); ?>

  I cannot figure out what the problem is and why my comments continue to be closed on my site.

  this is my site: https://hiddenlotustarot.com
  And link to my comments page:
  https://hiddenlotustarot.com/about/

  Have had no issues with it until around 11:30pm, August 7th.
  If someone could/would be kind enough to assist, it would GREATLY appreciated!

  Thanks
  TaraB

  The blog I need help with is: (visible only to logged in users)

• 

  thesacredpath · Member · Aug 9, 2017 at 11:02 pm

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  Hi TaraB, first off verify that comments are enabled at Settings > Discussion in your dashboard. Also, look at the Jetpack > Settings > Discussion and see if it enabled under Comments (top slide button). Also, open the About page in the page editor and check to see if comments are enabled in the Discussion module, typically below the page content edit area. If that module is not there, click Screen Options at the upper right of the editor page and check Discussion.

  Since you are self-hosted, I would suggest posting in the Jetpack support forum at WordPress.org. For general questions about your self-hosted site, you can post in the WordPress.org support forums. These forums are for those hosted here at WordPress.com.

  The differences between WordPress.com and WordPress.org.