Comments Incorrectly Being Sent To Spam

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  utaustinliberal · Member · Jun 12, 2019 at 7:12 pm

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  Comments by regular users are being incorrectly sorted into spam and when they are removed, they get sent into spam again when they post a comment. How can this be resolved? Thanks.

  The blog I need help with is: (visible only to logged in users)

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  kokkieh · Staff · Jun 13, 2019 at 6:40 am

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  Hi there,

  If this is happening with the same commenters repeatedly it’s possible Akismet, the spam filter service we use, have flagged those accounts as spam accounts.

  To have that fixed the commenters themselves will have to contact Akismet support directly.

  Ask them to submit the form at https://akismet.com/contact/, and select the I think Akismet is catching my comments by mistake. option.

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  utaustinliberal · Member · Jun 13, 2019 at 1:22 pm

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  Thanks for the help! I will inform the commenters of this solution.