Comments not showing on my website

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  mauriciolima461038156 · Member · Dec 19, 2012 at 4:47 pm

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  Hello everyone, My website it’s not showing the comments plugin from jetpack, tryied everything, but only the oficial from my them is showing. How to solve it??

  The blog I need help with is: (visible only to logged in users)

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  zandyring · Staff · Dec 19, 2012 at 8:25 pm

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  Hi there,

  I tested your connection and it seems fine. We recommend that you disable all your other plugins and then restore them one by one to see where the conflict is.

  I hope that helps!

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  mauriciolima461038156 · Member · Dec 19, 2012 at 11:24 pm

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  I think i did a wrong description of my problem, i’m having trouble with jetpack. In the part of comments with facebook, twitter and wordpress acount. The place where i do the comments its not showing.

  But, i did what u said and nothing happened.

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  zandyring · Staff · Dec 20, 2012 at 5:03 pm

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  Hi there,

  Can you take a screenshot of the issue? It will help me to troubleshoot more effectively if I can see what you see.

  Here’s a bit more information about how to take a screenshot:
  http://en.support.wordpress.com/make-a-screenshot/

  Cheers!

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  mauriciolima461038156 · Member · Dec 20, 2012 at 6:03 pm

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  Here
  http://www.nsgames.com.br/wp-content/uploads/2012/12/Sem-t%C3%ADtulo2-640×480.jpg

  and here
  

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  zandyring · Staff · Dec 20, 2012 at 7:17 pm

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  Hi there,

  I think I’m very close to understanding! The screenshots are very helpful. One last question for clarification:
  What do you mean by

  The place where i do the comments its not showing.

  I see a comment area, but I think that’s not what you mean?

  Cheers!

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  mauriciolima461038156 · Member · Dec 20, 2012 at 8:52 pm

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  I want jetpack comments.

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  zandyring · Staff · Dec 21, 2012 at 2:37 pm

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  Hi,

  Thank you for clarifying! I understand now.

  So, some themes don’t use the correct “hook” for the Jetpack comments to catch and display. You may want to check with your theme’s developers (looks like your author is Magazine3, http://magazine3.com) and see if this is something they are aware of and can update for you.

  A good first step to make sure it IS the theme is to try a default theme (we suggest Twenty Eleven) and see if the Jetpack comment module shows up. If it does, the GameUp theme is not configured to show those comments, and you should talk to the developer.

  If you feel like you can tackle it yourself, you can try this:
  http://wordpress.org/support/topic/plugin-jetpack-by-wordpresscom-comments-not-shown

  I hope that helps!

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  mauriciolima461038156 · Member · Dec 21, 2012 at 4:58 pm

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  Thx a lot, solved it. Change the line where calls the comments.

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  zandyring · Staff · Dec 21, 2012 at 5:02 pm

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  Great! I’m glad it’s working for you now!