‘Comments on other sites’ functionality is not working

echomello · Member · Oct 15, 2021 at 9:54 pm
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In my notification settings, under ‘Comments on other sites’, I have ’email’ checked off for ‘Replies to my comments’. And yet there have been replies to my comments on other sites without my having received an email. Is there a bug here?

I don’t have a site with WordPress.com yet
kokkieh · Staff · Oct 16, 2021 at 9:12 am
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Hi there,

Are you speaking of https://wordpress.com/me/notifications/comments?

Can you give a link to a post where you had a reply to a comment but didn’t receive an email notification? Did you receive a notification in the WordPress.com admin bar (the bell-icon top right)?
echomello · Member · Oct 17, 2021 at 2:44 pm
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Hi,

On 9/6/21 9:29am, I posted a comment here:

Tax Loss Harvesting: what is it and how large is the expected benefit?

There was a reply on 9/9/21 10:15pm, but I didn’t receive an email letting me know that there was a reply. I expected to get such an email because I have the box checked for “Replies to my comments” under “Email” here:

https://wordpress.com/me/notifications/comments

I did get a notification under the bell icon on the top right. But I thought I’d get an email.

Best,
Ron
staff-totoro · Staff · Oct 17, 2021 at 7:04 pm
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Hi there,

Thanks for that extra info. I noticed that you have also commented on other posts on that site. Did you get email notification for the other posts? or is it the case that you do not get email notifications at all for this site?

Here is what I found for that site:
– https://earlyretirementnow.com/2016/08/03/tax-loss-harvesting-expected-benefit/comment-page-1/#comment-25584
– https://earlyretirementnow.com/2017/08/09/us-equity-returns-history-and-10-year-forecast/comment-page-1/#comment-25582
– https://earlyretirementnow.com/2017/08/09/us-equity-returns-history-and-10-year-forecast/comment-page-1/#comment-25581

Also, so we have something to compare against can you give us samples of a few other sites that you have commented on (and subscribed to comment reply notifications) so we can take a closer look?
echomello · Member · Oct 17, 2021 at 8:17 pm
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Hi,

I did not get any email notifications for any of the replies made to those three posts, even though all three comments had replies. Those are the only three comments I’ve made.
staff-totoro · Staff · Oct 17, 2021 at 11:33 pm
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To clarify, you created this WordPress.com account for the express purpose of commenting on that site (and subscribing to replies) yes?

I’ve been looking at our logs for the creation of your account, and it seems like it’s possible that you left those comments and subscribed in the brief period between when your account is created, and when it is activated.

To clarify further, when you create an account, we send an email asking you to confirm. Actions you take in the time between creating and confirming the account may not be correctly recorded. Of course, due to the amount of time that has passed it’s difficult for us to look into at this point.

Out of curiosity do you have plans on leaving a new comment on that site? If so we’d like to take a closer look and see if an email is correctly sent at this stage or not?
echomello · Member · Oct 18, 2021 at 1:45 am
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Well, this just happens to be the first site I commented on.

I don’t currently have plans to leave another comment, but I might do so in the future.
aisajib · Member · Oct 18, 2021 at 6:18 am
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Hi there!

All right. If you don’t receive replies via email in the future as well after you’ve checked that box before commenting, please let us know and we’ll investigate again.

Regards

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