Comments refused on site allowing comments
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Last year from roughly 7/22/13 to 8/12/13, when I typed comments the first time on the sites I regularly commented on, the response was “Sorry, this comment cannot be posted at this time.” The person at WordPress who helped me through most of it was rachelmcr, along with a few other commenters. Other people were having the same problem. Within the last week or two recently, it’s happened on two sites again, once on http://joeponepinto.com/ and once on http://bookmust.wordpress.com/. The owner of the first site is in the middle of relocation and may have something gone wrong because of that, I suppose, but I typed the comment to the second owner today a second time (it always works for some reason the second time when you type roughly the same words), and he said he hadn’t changed anything on his site. Last year, I was first told that my comments were being treated as spam (though that wasn’t really what was happening) and to contact Akismet directly. They had no help to offer. Then, it was suggested that I wasn’t enabled for third-party cookies on those sites (especially on ones that were custom sites), but it turned out that I was, so it wasn’t that. Then rachelmcr thought to ask me if I was signed into my WordPress account visually on the screen when I made the comment the first time. I was, but there was a difference between the first time (when the comment wouldn’t copy) and the second (when it would): the first time, both the “report new posts” and the “report follow-up comments” check boxes were on (and I checked both), but the second time, only the “report follow-up comments” box was there (and I checked it). My comment was reported on each site the second time. It works the same way this year, though these are the only two sites I’ve had this problem on this time so far. Is something happening, are others having the same problem, can you help? Thanks if you can.
The blog I need help with is: (visible only to logged in users)
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I’ll tag this thread for a Staff follow-up. Please subscribe to the thread so you are notified when they respond and please be patient while waiting.
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Please double check to see if third-party cookies are enabled in your browser.
Do you also encounter this issue in a different browser? for example Firefox or Google Chrome?
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Hi. The browsers I use are Internet Explorer and Google Chrome. There is no difference between the two in the way they process this error. In both, I have third-party cookies enabled. It seems to be the same as it was last time: i.e., the difference between being allowed to have the comment “take” the first time I type it and having to re-type it a second time to get it to “take” is whether or not both the “report new posts” and “report new comments” check boxes are both there. In both cases (of it working and not working) the WordPress icon is what I hit to comment, and it says “You are using your WordPress account to comment,” but when both “report new posts” and “report new comments” are on, it sometimes doesn’t take, and when only “report new comments is there” (the second time usually) it works. There also is no difference between whether the people I’m commenting to have a custom site or not: some of the people to whom my comments are refused belong to one group, some to the other, and equally some of the people to whom my comments are allowed the first time through have a custom site and some don’t. I hope this helps. Please let me know of anything else that makes sense to you. Thanks for the help.
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It sounds like it could be somehow browser related though. Are you using any custom browser options? otherwise please try resetting your browser using these instructions:
Chrome: https://support.google.com/chrome/answer/3296214?hl=en
IE: http://support.microsoft.com/kb/923737 -
Dear Kardotim, I am not using any custom browser options that I know about, and my computer had to be cleaned up and my security program re-done yesterday by Norton because of something that happened when I was trying to check the Internet Explorer and Google browsers yesterday (I have both). Both seem to be in correct functioning order to handle WordPress.com’s requirements, yet this morning I was still having this problem. Please understand, but I shouldn’t have to be a computer expert in order to deal with something like this, it should be easy and straightforward. I went to the instructions you provided the link for above, but since I don’t know what it is that I’m actually doing, and Norton just cleaned up the mistake or whatever from the last thing WordPress told me to do with my browser(s), I’m a little reluctant to do what you say will work. Please continue if you can to help me (this instruction you give was not given last year when the WordPress.com site malfunctioned in the same way, and yet within a week or two, the problem was corrected by WordPress.com itself. That suggests that the problem is not with my browser, but with something else. Finding out what else seems to be the problem). There are also times when my hotmail.com site (where my comments through WordPress.com are stored) keeps me linked up to WordPress.com even though there are intervening e-mails, and other times when it requires me to fill in the WordPress.com password again to get to the blog I want to comment on. Could it be some problem with which e-mail system people have? I’m trying my best to understand, but I can’t change everything on my computer in order just to be able to make my comments on others’ sites stick the first time around. Thanks if you can think of anything else.
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I don’t think any of them have (there have been problems for several days now, some on a custom site or two, some on regular WordPress.com sites) because they are all people with whom I correspond regularly, and I don’t write anything offensive or commercial on their sites. As well, the site “http://joeponepinto.com/” is the one I had trouble with last year the longest, after all the others were cleared up, and then it cleared up too. The site “http://bookmust.wordpress.com/” said to tell him if it happened again, and he would contact wordpress himself, but so far, I haven’t had another comment or post of his to comment on to come up since then, so there’s been no way to test it. Last year, when the suggestion was made that my remarks were being sent to spam filter, I was told to contact Akismet, but they didn’t have any help to offer, and it turned out not being the case anyway. If the problem is the same as last year’s and is affecting a lot of people (and apparently on another thread there are others being affected with it as well, and I subscribed to that thread but have not received anything from it yet), then the solution would seem to be the same as last year’s, and it was something that from my end just appeared to clear up on its own, via WordPress.com’s intervention somehow. Thanks for responding.
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Hi, sorry, I’m writing in again on this topic, because even though before today, I only had problems when I went to comment on others’ blogs, today for the first time including when this same sort of thing happened last summer, I had trouble when I went to answer someone else’s comment on my own blog. Please help. I know I have to be patient, but I have waited and waited, and I’ve made sure that 3rd party cookies are enabled and that I didn’t get sent to spam, and now this! Please help (whatever this is, it cleared up last year without me doing anything). There are four or five different threads on this problem at this time, as I have found out by researching in the forums.
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I recommend making a screencast of your issue using a service like http://www.screenr.com/ and share that video with us, so we can better understand the problem. I also suggest to try my previous troubleshooting recommendations so we know for sure that the issue isn’t caused by any of your browser settings.
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Hi, Kardotim. I want you to know that I appreciate your help, and I am trying to cooperate, but I can’t risk futzing up my computer again as I did a few days ago trying to do something else I don’t understand. I am not highly computer-literate, as you may have guessed, and I know from nothing about how to use a screencast service or what to do if I get hit with something in it that I don’t understand. I’m getting very frustrated with this, because nothing seems to help. I know you have a lot of calls on your time and patience, so maybe it would just be best if I tried again with what you’ve already suggested, to see if I can understand it any better. I do know that I have 3rd party cookies enabled, and that there’s no problem with spam, but beyond that, I don’t understand what I’m doing. I’m a good writer in the old school fashion, and can ordinarily run my blog okay, but I will probably never be truly as computer-literate as you are. If this problem persists, I don’t know what I’ll do. Have you asked others to make a screencast who’ve had this problem? Is there any value in comparisons between their case and mine?
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Have you asked others to make a screencast who’ve had this problem?
We haven’t seen this issue before that’s why I asked for the screencast and resetting the browser settings. Alternatively you can try to reproduce the issue from a different computer and Internet connection with a freshly installed browser.
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Hi. I’m not with anyone else who has a computer available right now, but though I don’t mean to contradict you, I had the same problem last summer, last week or two of July and first few days of August, except for the problem with my own site. But something else has happened. On at least one site that was causing me a problem today I was able to use the comment thing without a hitch, and though one swallow doesn’t make a summer and it may be too early to hope for a complete success, I think it’s because somehow when I cleared the browser the first time I didn’t know exactly what I was doing and it didn’t take. I hope that’s it anyway. As of now, that one site is all right, but I have to wait for posts to see if it happens on any other sites correctly now. I’ll try it by making an extra comment on my own site too, to see if the problem is now cleared up there as well, and I’ll let you know if it’s not. Thanks for helping.
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Hi again. In fact, though the system worked okay yesterday, it’s not working today again on http://bookmust.wordpress.com. The owner of the site is aware of the problem, and is not putting me in his spam file. There are many others who have experienced this problem as well, as the four or five different recent threads on the forums show. I cannot do a screencast for fear of messing up my computer again with something I am not competent to handle, and I have no other computer from which to try the problem again. I suppose I will have just to hope that WordPress.com does whatever it did at the end of last summer which caused the problem to stop automatically. I wish I had more computer savvy, but I just don’t. I do know, however, that my browser is functioning properly to accept 3rd party cookies, and my browser has been reset within the last two days. My strong feeling is that there is really no excuse for this kind of malfunction, but strong feelings don’t solve the problem, so I guess they’re no use. Thanks for your efforts.
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I do see your latest comment at http://bookmust.wordpress.com/2014/06/05/pause-for-thought/. Did it go through smoothly or did you had to try a couple of times?
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I’ve been doing whatever works, including trying twice to type the comment. It encourages me to make my comments shorter so that I can remember them, but inhibits me somewhat in my attempts to write on blogs where the owners and I are willing to exchange lengthy or repeated comments.
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