Complaing about WordPress Service
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Here is a record of the very poor service which I received from WordPress yesterday.
I was just enquiring about adding Google Analytics to my Free WordPress website.
(i have other WordPress accounts, some business, some free, some premium).Please follow the conversation carefully.
Tour “Happiness Engineer” told me I would have to Upgrade to a Business Plan.
I told him this was not my wish.
When he discovered that I was not happy with this, he offered to cancel(refund) my WordPress purchases. I asked him to do this, as I was frustrated with the response from the “Happiness Engineer”.
Then he came back and said he couldnt cancel any purchase, but he had cancelled my purchase of mapping the central site to which all my sites are connected.
I was fuming!
It was a complete disaster!
He then said he couldnt reverse the cancellation, but he would charge me again to re issue it.
What a disastrous “Happiness Engineer” I was unfortunate to come accross.
I asked him over and over again to put me on to a Manager, which he just ignored my requests.
He said a Manager would contact me today. No such contact happened!
IT IS AN ABSOLUTE DISGRACE!!!
I WILL NOW BROADCAST MY DISAPOINTMENT WITH WORDPRESS TO MY 13,500 lINKEDIN CONNECTIONS, AND FACEBOOK, ETC.
TO CONNECT WITH GOOGLE ANALYTICS SHOULD BE AN OPTION FOR A SITE ON ANY PLAN!
IT SHOULD NOT NEED AN EXPENSIVE uPGRADE OF €300!!!
Q
“How can I add Google Analytics code to my Toujours Theme in my free WordPress Account? I can’t see a place to put the code in my head section, There isn’t an editor option under Appearance / Themes (email visible only to moderators and staff)
Hi there!
This option is only available on our Business plan, otherwise you have access to the built in Stats section of your dashboard
Can you please email me the answer to the above question to my email address (redacted)
cos its late here in Ireland, past midnite.
ger Deasy
Did you see my recent response?
So, you mean, I can’t add the Google Analytics code to my site, without a business plan!!Correct, external scripting like Google Analytics requires our business plan https://en.support.wordpress.com/code/
Bastards!
Please use a respect tone in our chat support
So, if you are telling me I can’t link to Google Analytics, without a 300 Euro Business Plan, I will gladly spread the word to my 13,000 LinkedIn connections, plus Facebook, etc
That is your choice, if you like I can assist you with refunding a purchase if you would like to consider using a self-hosted installation of WordPress
You better copy in this conversation to your Manager, coz I will tell the world about this basic dis service to your customers
If you like, I can have a colleague reach out to you via email to discuss this further
I want all my purchases refunded immediately, on all my sites!
To deny Google connectivity on their free Analytics service is immoral!
i will be making complaints to all Google platforms.
Wordpress has, it seems, become a money sucking machine, without any morals, or sense of fair play.
Please direct my complaint to your Head Manager!
Alright, let me take a moment to pull up your purchases.
” We care about your happiness! They don’t call us Happiness Engineers for nothing. ”
So it looks like the only purchase of yours that we can refund is the mapping for advancetrain.net. However, I can disable auto renew for your other sites and domains so that you’re not charged for them any furhter, if you’d like.
Mr. I demand that you, and your Manager, put this right by tomorrow,
You are deceiving me,
I have multiple sites with many upgrades and fees
LAST WORD,
I can see that! However, we don’t have the physical option to refund purchases after a certain point. I’m happy to refund the domain mapping purchase if you’d like, though?
Refund all, and release me from this so called happy experience,
Don’t b s
Don’t be smart,
call your Manager,
I’ve refunded the 13 euro mapping. I can disable the automatic renewal for your subscriptions if you’d like, however, they are too far past our refund window to be able to process those.
i will hold you personally responsible,
would you like the auto renewal turned off for your other plans and domains?
Look, you have jut damaged my mapping connectivity, my sites will go down!!!
That’s because you asked for a refund, and so I removed that subscription for you.
I demand a response from a Manager!!
Ok, I will have a manager get in touch with you via email.
What’s your name.
I demand your full name, and title
You so called happiness engineer!
I’m not going to be able to provide my name, but like I said, I’ll have a manager be sure to get in touch with you.
You have disabled my sites!
I will sue you personally and your Company
Again, as you asked for a refund, that’s why the domain mapping subscription ended.
You are breaking all Customer service law
Do not remove my mapping charge of this week!
Restore it, immediately
To restore it, we’ll have to process another $13 payment for it.
You will regret this incompetence!
Unless your Boss calls me in morning time Irish time, UK time, at (redacted), I will take a Legal action action
You’ll be getting an email from a manager, as we don’ offer phone support. We’ll be in touch.
I asked you, many times, to put me through to a Manager, and you refused to do it. You disabled my sites.
Shame on your Customer Care, so called Happiness Engineer
You will see a record of this conversation on Social Media
I’ve just let you know that a manager will be getting in touch with you. I’m going to wrap this chat up for now, but once will be in touch with you. Take care.
Why couldn’t you get a manager earlier?
shame on you, for this very poor service
I promise you, I will raise this horrible service, with WordPress
Again, a manager will be contacting you via email.
You offered me a refund, and when I accepted it, you cancelled my mapping, then you told me that the refund offer was time limited, so that you couldn’t give me a refund on previous payments. Now I will have no sites!
We are going to need to wind this chat down now. We will be in touch. ”VERY POOR SERVICE FROM A SO CALLED “Happiness Engineer”
GERARD BYRNE
ecdlcork.com
muskerrygolfclub.com
(redacted)
irishcollegenetwork.com
advancetrain.netThe blog I need help with is: (visible only to logged in users)
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I think you may have too great an expectation of what is available for free from WordPress.com. All free plans run on the same shared platform. Business plans are set up differently and consequently additional features such as plugins, external themes, Google Analytics etc can be added to them. If anything should go wrong with a particular Business plan site then that is the only one affected rather than the whole platform.
When he discovered that I was not happy with this, he offered to cancel (refund) my WordPress purchases. I asked him to do this.
You can only receive a refund for an upgrade within 30 days of purchase.
I have added a modlook tag to ask a member of staff to reply (and redact your phone number).
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