Complaint

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  dimitriecom · Member · Oct 6, 2016 at 2:10 pm

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  Hi. I have filed a complaint through PayPal for crediting my account for a domain mapping I don’t own anymore via WordPress. That is fitdict.com and I shortly received an automated e-mail that said if I cancel the claim I would receive my money back instantly. I did verify and my card hasn’t been debited with the amount.

  Thank you!

  The blog I need help with is: (visible only to logged in users)

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  staff-zinnia · Staff · Oct 7, 2016 at 2:21 am

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  Howdy!

  Thanks for getting in touch with us. I’ve put in a request for your refund, it should be processed soon. I’ll let you know when it is on the way.

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  dimitriecom · Member · Oct 8, 2016 at 9:04 am

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  Bless you, Liz.

  Kind regards.

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  staff-zinnia · Staff · Oct 8, 2016 at 3:46 pm

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  Howdy!

  Your refund is on the way! It may take up to 7 business days to post into your account.

  Thank you for your patience as we sorted this out.

  Please let me know if there’s anything else I can help you with.

  Best wishes :)

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  thebookwriters · Member · Nov 16, 2016 at 7:31 pm

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  Hello Liz
  I have several blogs including visitrossonwye.wordpress.com. I recently upgraded this blog in the expectation I could use my own domain visitrossonwye.com and drop the ‘wordpress’. I paid $35.88 and then found when I tried to map my own domain that WP appeared to have given me visitoverross.com or something like that – a domain I don’t recognise and don’t want. Then I’m expected to pay to map the domain I do own. This isn’t right. Please allow me to use the domain I do own and not the one you appear to have ‘given’ me or refund my money.

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  staff-zinnia · Staff · Nov 16, 2016 at 9:06 pm

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  @ thebookwriters – I’m going to reply to your thread here: https://en.forums.wordpress.com/topic/domain-mapping-complaint