Complete mess regarding my account

• 

  annsidda6e44f1430 · Member · Jan 29, 2026 at 12:43 pm

  • Copy link
  • Add topic to favorites

  I am in a complete muddle and don’t know how to get help. I am a subscriber. When I tried to log in tonight I found my old password did not work – the system of entry has been changed but I received no notification. I updated my email address and chose a new password, but I did not complete their validation process in time so permission was denied. Finally I got into the site but it is acting as if I am setting up a new account and I can find no access to my current one. The changes in email, password etc I made have obviously confused the system. Access to a Happiness Engineer is not available to me. I cannot find any contact point. Like most companies now, personal contact is almost impossible to find. Can anyone suggest a way to be in touch with WordPress or can anyone help me find a way in to my original account. Help??

• 

  yamphoenix · Staff · Jan 30, 2026 at 6:27 am

  • Copy link

  Hi!

  Since this issue involves account recovery and verification, we can only handle it privately via email for security reasons. We’ve already replied to you by email and will continue helping you there.

  For this reason, we’re closing this forum thread. We’ll handle everything needed to restore access to your original account directly through the email conversation.

  Thanks!