Completely locked out of my website

  • Unknown's avatar
    avonrhonda · Member ·

    I recently purchased a pro theme and began having problems with it. I eventually was able to get back in my account but decided to change themes. I had my site up and visible and then today I was working with it and now get this error message….
    Warning: require_once(/home3/rhonda13/public_html/wp-admin/includes/image.php): failed to open stream: No such file or directory in /home3/rhonda13/public_html/wp-admin/includes/admin.php on line 32

    Fatal error: require_once(): Failed opening required ‘/home3/rhonda13/public_html/wp-admin/includes/image.php’ (include_path=’.:/opt/php54/lib/php’) in /home3/rhonda13/public_html/wp-admin/includes/admin.php on line 32

    HELP!!!!!!!!

    The blog I need help with is: (visible only to logged in users)

  • Unknown's avatar
    timethief · Member ·

    You cannot be referring to http://avonreprhondasullivan.wordpress.com/ because that is a wordpress.ORG error message.

    We provide support only for wordpress.COM hosted sites and that one is not among them. Our support docs do not apply to
    (1) local installs of wordpress.ORG software on your own server or
    (2) wordpress.ORG software installs on paid hosting, and we do not provide support for them at wordpress.COM.

    Also, note that we do not provide Jetpack support https://jetpack.me/support/ for sites linked to wordpress.COM accounts with the Jetpack plugin.

    You are posting to the wrong support forum.

    WordPress.COM and WordPress.ORG are completely separate and have different username accounts, logins, features, run different versions of some themes with the same names, and have separate support documentation and separate support forums. Read the differences here http://en.support.wordpress.com/com-vs-org/

    As you are referring to a site that is not hosted here, if you don’t have a username account at WordPress.ORG account, then click http://wordpress.org/support/ and register one on the top right-hand corner of the page that opens, https://wordpress.org/support/register.php so you can post to the support forums there.
    Resetting your WordPress.ORG password http://codex.wordpress.org/Resetting_Your_Password
    WordPress.org support docs are at https://codex.wordpress.org/Main_Page
    See also https://apps.wordpress.org/support/

  • Unknown's avatar
    avonrhonda · Member ·

    Well now I am really confused because this is a WP.com site. I paid the hosting fee and bought my domain name from Hostgator.com. I have not been using .org. My site has been up for a couple of weeks at avonwithrhonda.com

  • Unknown's avatar
    timethief · Member ·

    There is no domain mapping upgrade for avonwithrhonda.com and avonwithrhonda.com is hosted by Unified Layer, not by wordpress.COM
    WHOIS: Click Here
    IP Address: 50.87.151.174
    Name Servers:
    ns4035.hostgator.com
    ns4036.hostgator.com

    Contact Hostgator support http://support.hostgator.com/

  • The topic ‘Completely locked out of my website’ is closed to new replies.