Compromised password and no access to associated email address

  • Unknown's avatar
    saralsimmons · Member ·

    I received a compromised password notification from google regarding my old wordpress account. When I tried to log in to my account, my password no longer worked and I don’t have access to the email address associated with it anymore. I’m using a different account just to post here so now I have 2 accounts I need removed/deleted…
    From what I’ve gathered, since I don’t have a paid for wordpress account I can’t do anything or speak to an actual human being?
    I have proof the account is mine, just not the proof they are asking for which only relates to paid for accounts and features that didn’t exist the last time I used the account. Other than making a GDPR complaint is there any other recourse?

  • staff-zinnia · Staff ·

    Good morning –

    We aren’t going to be able to assist with this through the public forums. Please send an email to passwordhelp@wordpress.com .

    If the account was created through WordPress.org (the open source software) then you would follow these steps: https://wordpress.org/support/article/resetting-your-password/

    We can tell you which version of WordPress was in use if you’re able to provide the site URL that was involved. Thank you.

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