computer been hacked lost all login details

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  hilllouisa · Member · Dec 17, 2016 at 3:04 am

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  Hi I have a wordpress site with you and my computer has a virus. I have lost all my login details to be able to manage my wordpress site. Please can you help me?

  Thanks, Louisa

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  timethief · Member · Dec 17, 2016 at 3:09 am

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  What is the URL starting with http:// of the site you refer to?

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  hilllouisa · Member · Dec 17, 2016 at 3:12 am

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  http://www.a2zdatacoms.com

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  timethief · Member · Dec 17, 2016 at 3:16 am

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  a2zdatacoms.com is a wordpress.ORG software install, hosted by Midphase, not by wordpress.com.

  That site is not on our servers and we cannot help you. You are posting to the wrong support forum.

  WordPress.COM and WordPress.ORG are completely separate and have different username accounts, logins, support docs and support forums, and many people get confused about the two.

  The wordpress.ORG login link is here https://login.wordpress.org/

  If you do not have a wordpress.ORG account yet then click Create an account https://login.wordpress.org/register/

  If you have a wordpress.ORG account but have lost the password click Lost password https://login.wordpress.org/lostpassword/

  This is wordpress.COM support. We provide support only for wordpress.COM hosted sites. Our support docs do not apply to
  (1) local installs of wordpress.ORG software on your own server or
  (2) wordpress.ORG software installs on paid hosting, and we do not provide support for them at wordpress.COM.

  Also, note that we do not provide Jetpack support https://jetpack.com/support/ for sites linked to wordpress.COM accounts with the Jetpack plugin so they display on the My Sites wordpress.com account page.

  Some Jetpack solutions are here http://jetpack.com/support/

  Others are in the Jetpack support forum at WordPress.org
  http://wordpress.org/support/plugin/jetpack

  However, if help cannot be found at either one then they can file a Jetpack support ticket here > http://en.support.wordpress.com/contact/?jetpack=needs-service

  WordPress.COM and WordPress.ORG are completely separate and have different username accounts, logins, features, run different versions of some themes with the same names, and have separate support documentation and separate support forums. Read the differences here http://en.support.wordpress.com/com-vs-org/

  As you are referring to a site that is not hosted here, if you don’t have a username account at WordPress.ORG account, then click http://wordpress.org/support/ and register one on the top right-hand corner of the page that opens, https://wordpress.org/support/register.php so you can post to the support forums there.

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  hilllouisa · Member · Dec 17, 2016 at 3:19 am

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  Thanks for looking. Will get in touch with Only Domains to see if they can help me.

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  timethief · Member · Dec 17, 2016 at 7:48 pm

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  You’re welcome and best wishes.