Concerned about initial setup to my previously existing WordPress site.

  • Unknown's avatar
    hookem19 · Member ·

    All I’m trying to do is set up the WooCommerce plug in to my long-existing WordPress website. Going through their setup, I come to Jetpack and suddenly I hit road blocks. Primarily, I need to know that continuing will not affect my existing website negatively.

    The blog I need help with is: (visible only to logged in users)

  • staff-zara · Staff ·

    Hello there, could you let us know the site address that you’re working on? And could you describe briefly what sorts of issue you’re facing or any doubts on the setup steps?

  • staff-zinnia · Staff ·

    Hi hookem19 –

    Please let me know a bit more about the roadblocks you’re experiencing at the Jetpack portion of the set up. This will help us provide you with accurate help.

    Have you contacted Jetpack or WooCommerce support directly yet? It sounds like you are using the WordPress installation rather than WordPress.com – using these on WordPress.com would require a business plan upgrade which this account does not have.

    Go to https://woocommerce.com/ and click on the support tab from the header menu, then select contact us.

    Additionally Jetpack support is available via https://jetpack.com/contact-support/?rel=support

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