Concerning refun

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  faithnicolecallens · Member · Dec 24, 2019 at 10:03 pm

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  It’s been over 10 days and there’s no refund but I have a email saying I will be getting a refund. Please help.

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  staff-mckluskey · Staff · Dec 26, 2019 at 11:40 am

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  Hi there!

  This refund was likely processed as a reversal, this means the refund was issued before the original charge settled with the bank. Because of that, the original charge will simply disappear from your bank statement without a refund being issued.

  Please check this with your bank, you can give them the transaction ID to help finding the charge.