Confirmation email.

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  wcivkelman · Member · Mar 26, 2015 at 7:34 pm

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  I added a user. He created an account but never received the confirmation email. Now he cannot login because the account was not confirmed and he cannot retrieve a password because the account is not active. How can we fix this?
  Thank you.

  The blog I need help with is: (visible only to logged in users)

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  timethief · Member · Mar 26, 2015 at 8:35 pm

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  What is the WordPress.COM username account of that person?

  Please ask that person to check in their email client spam/ junk mail filter as well as under the “social” tab in Gmail, if they use it. I’ll tag this thread for a Staff follow-up. Please subscribe to the thread so you are notified when they respond and please be patient while waiting.

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  jeremeylduvall · Member · Mar 30, 2015 at 2:48 pm

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  Hi!

  It looks like you have several other blog users on your site. Could you clarify the username of the account you’re referring to?