Confirmation Email Missing

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  joedelaneycalp · Member · May 28, 2021 at 7:21 am

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  I’ve lost my password and filled in the password recovery form but Ive not received a confirmation email. I’m using zoho mail and have checked spam, quarantine, newsletters and notifications folders and yet no message. Can someone advise what is the email address that the link is sent from. This is the only way my tech team can search it. Cannot find any help on this anywhere and it is a time sensitive issue with my website. Thanks

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  staff-mckluskey · Staff · May 28, 2021 at 10:05 am

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  Hi there!

  What is the email address on the account you’re trying to access? We’ll have a look if the email was sent and received correctly. If you type the address in its own line, it will be redacted, and only WordPress.com staff will be able to see it.

  Also, if you have access to the email on the account and need to recover access, you can contact our Account Recovery team directly by sending them an email to passwordhelp@wordpress.com.