Confirmation email not sending

cedalisemariotti · Member · Sep 10, 2021 at 3:08 pm
Copy link

Add topic to favorites
Hi, I am trying to change my email address in my WordPress settings and I do not receive any confirmation email from WordPress. I have checked everywhere (Spam, words search, etc). What can I do ?

The blog I need help with is: (visible only to logged in users)
helper-heroponriki · Member · Sep 10, 2021 at 4:19 pm
Copy link
Hi there!

Can you let us know what email address you’re using now and what you’re trying to change it to? If you enter each email onto its own line in your reply, our forums software will redact that information for everyone except WordPress.com staff.

Once we have that information, we’ll be better able to advise.

Thanks!
cedalisemariotti · Member · Sep 11, 2021 at 5:25 am
Copy link
current email: [redacting]
new email: [redacting]

thanks!
cedalisemariotti · Member · Sep 11, 2021 at 6:50 am
Copy link
Hi, I sent them in a reply here but I cannot see the comment, i assume this is normal?
supernovia · Staff · Sep 11, 2021 at 5:35 pm
Copy link
Hi @cedalisemariotti, apologies; that was caught in spam.

There seems to be a problem with the new email address: we’re sending the mail, but the server is timing out. Can you contact your mail host?
cedalisemariotti · Member · Sep 11, 2021 at 9:33 pm
Copy link
What do you mean it is timing out ?
supernovia · Staff · Sep 11, 2021 at 11:58 pm
Copy link
@cedalisemariotti when we’re sending email to that sever, it stalls for a while, then sends the email back to us. It’s never delivering it to you.

Also, yes; we redact emails for your privacy, but we’ve noted them here.
cedalisemariotti · Member · Sep 13, 2021 at 8:01 am
Copy link
I have contacted my mail host, I’m waiting to hear back from them, thank you for your help so far!
cedalisemariotti · Member · Sep 13, 2021 at 10:00 am
Copy link
It is all solved now, thank you again for your help :)

No items found.