Confirmed cancellation and still billed.

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  roccobergin · Member · Mar 17, 2014 at 2:19 pm

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  Confirmed my cancellation for blog and was charged anyway. I need a refund

  The blog I need help with is: (visible only to logged in users)

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  theradiocrytic · Member · Mar 17, 2014 at 9:50 pm

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  I’ve tagged this for staff attention, they’ll be able to help you.

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  timethief · Member · Mar 17, 2014 at 9:52 pm

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  @roccobergin
  What do you see here?
  Dashboard > Store > Billing History?

  Provided you are logged in under the same username account that purchased the upgrades, you ought to be able to request a refund from your dashboard and disable auto renew there Dashboard > Store > My Upgrades

  WordPress.com provides a 30-day refund on all upgrades except Domain Registrations, Domain Renewals, http://en.support.wordpress.com/domain-mapping/cancel-domain/ and Guided Transfers.
  http://en.support.wordpress.com/upgrades/#refunds
  Note: It takes from 1 – 2 weeks for the refund to be received.

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  gracejiyoung · Member · Mar 22, 2014 at 7:25 pm

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  HI there,

  After looking into your account, I could not find the transaction you mentioned. Do you have another account? Please re-check your bank account to see if the charge was fully processed.

  Thank you!