Confused client! Sorry!

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  billypetrovic · Member · Mar 28, 2017 at 12:26 pm

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  Hello dear Alicia(or Andrew, or.. ) . In fact, I also wanted to know this:
  Word Press takes always the annual fee authomatically or there exist also an option that the user can choose to renew the payment by itself?
  The authomatic system of payment is the only thing thats bothering me.. Otherwise I wouldn’t make all this mess about asking you to cancel my account , refund me the money back ect.
  Sorry for bothering you…!
  And – Thank you! I am a bit confused.. I would like to have at your site my domain but only if I can pay every year the fee, not automatically. Can you answer me if it is possible and if it’s to late to have my account biljanapetrovic.com back?
  I am so sorry about the confusion I am creating to you! Usualy I don’t make this kind of mess! I’m so embarrassed! If you can confirm me my request you can stop the procedure of giving me 26 €back so I can keep my domain at WordPress and continue to be your client. Thank you very much!
  All the best!
  Biljana Petrovic

  The blog I need help with is: (visible only to logged in users)

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  pavanraheja · Member · Mar 28, 2017 at 12:46 pm

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  Hello Biljana ,
  Thank you for posting your query, we do understand the issues you might be facing while deciding , but be assured you will be assisted by the WordPress staff soon.
  Just for your information on Auto Renew
  All upgrades are setup to be automatically renewed by default. We’ll send you notification emails before charging your card, however we do automatically renew upgrades 30 days before their expiration date. Why? Since letting an upgrade expire may result in unwanted site changes to your site or loss of domains, we want to ensure that everything is taken care of in advance.

  If you prefer to renew your upgrades manually and wish to have Auto Renew disabled, please contact support for assistance.

  Also the staff will help you with your plan and Domain as well.
  I am tagging the staff for , please be patient with us, someone will revert you back soon.

  How do I get a Moderator/Staff reply for my question? https://en.support.wordpress.com/getting-help-in-the-forums/#how-do-i-get-a-moderatorstaff-reply-for-my-question
  Also subscribe to this thread so you are notified when they respond and be patient while waiting. To subscribe look in the sidebar of this thread, find the subscribe to topics link and click it.

  Regards

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  kokkieh · Staff · Mar 28, 2017 at 2:41 pm

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  Hi there,

  I see you also have an open support ticket with us. Please wait for a reply via email to that ticket, so we can keep all communication with you in one place. Thanks :)