Confusing billing
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Hi, I registered my domain a year ago and now got first two receipts of payment renewing the domain address. After that came another email that said to renew your domain even though it was somehow automatically paid. I want to renew it but do not want an automatic payment and want to know why I got after payment a renewal email.
Confusing stuff, please response. BR, Suvi Pailokari
The blog I need help with is: (visible only to logged in users)
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Please read https://en.support.wordpress.com/manage-purchases/#auto-renew
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Hi There,
Keegan here, I would be happy to help.
WordPress.com plans/domains all automatically renew a month before they expire, so that billing issues can be resolved without you losing access to your site.
You can see all your transactions double check here – https://wordpress.com/me/purchases/billing
If you would like to disable automatic renewals, you can do so by going to your purchases page, and editing your plan and domain renewal settings. You can read more about disabling auto-renewals here.
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Howdy –
suvipailokari.com is connected to suvipailokari.wordpress.com and you may have seen the .wordpress.com site listed in the email.
I’ve had a look at the account and suvipailokari.com has been renewed through 2018-10-15 and there have not been any duplicate charges billed to the account.
Please write back with any other questions and let me know how else I could be of assistance. Take care!
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