Connect on phone support

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  ss5880 · Member · Mar 9, 2023 at 7:49 pm

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  Hi, How can I connect on phone support?

  WP.com: Unknown
  Jetpack: Yes
  Correct account: Yes

  The blog I need help with is: (visible only to logged in users)

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  staff-doublebassd · Staff · Mar 10, 2023 at 3:37 pm

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  Hi there,

  We do not provide phone support because many of the issues we discuss require frequent reference to web links and code.

  https://en.support.wordpress.com/live-chat/#phone-support

  We do provide support through these forums, via email, and even live chat if you have a paid plan. If you have the Business Plan, we even provide support via video chat.

  For the different ways we provide support, please visit our support page:

  Contact WordPress.com Support

  How we can assist? We’d be happy to via this thread.

  I notice that krishenmehta.com is not hosted here at WordPress.com, but rather with Go Daddy. I would recommend contacting Go Daddy, as they would be able to assist you in regaining access to the back end of your site:

  https://www.godaddy.com/help/contact-godaddy-customer-support-20320

  To clear up any confusion, WordPress.com and WordPress.org are two different entities, but the essential difference is that we don’t have access to all WordPress sites, only ones hosted on our WordPress.com servers. For more information, please see:

  WordPress.com vs. WordPress.org

  Hope this helps. Let us know if you have any questions.

  Thanks!