Connect your domain > that plan it’s not compatible with this site

  • Unknown's avatar
    searchitects4310 · Member ·

    Hi, We have a domain hosted in Networksolutions and I want to point that domain to my WordPress site, unfortunately, I’m getting this error when I try to pay ‘Connect your domain’, please check https://tinyurl.com/y865jm4m

    this is the error: that plan it’s not compatible with this site

    let me know please, thanks

    WP.com: Yes
    Correct account: Yes

    The blog I need help with is: (visible only to moderators and staff)

  • staff-sheva · Staff ·

    Hi @searchitects4310,

    It looks like searchitectscom.wpcomstaging.com previously had a Business plan, which has since expired. Are you looking to upgrade to a Personal or Premium plan? If yes, we’ll need to downgrade your site to a free plan first. This is why you’re getting an error message.

    In order to downgrade your site to a free plan, we must revert it back to the point when you installed your first plugin or custom theme on 2020-09-30.

    Your site’s content (posts, pages, media files, categories, tags, projects/portfolios), theme, and customizations, such as widgets and menus, will return to the state they were in on this date. This process will also remove all plugins and custom themes, as well as any content added through them, and you will no longer be able to add plugins or custom themes to this site unless you upgrade again in the future.

    The site will be set into private mode during the downgrade process. You will be able to set the site to a public or coming soon mode later. Normally, the downgrade process should not take more than 15-30 minutes, but for sites with a lot of content, it may take several hours.

    Please let us know if you would like to proceed with this process, and whether you would like to preserve any content added while on your plan.

    Otherwise, you might want to consider upgrading back to a Business plan if you are looking to use third-party themes or plugins.

    I look forward to hearing from you.

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