Connecting domain/can’t get help/ I have paid plan

  • Unknown's avatar
    elaysiaparks · Member ·

    Hi,

    I’m having trouble connecting my domain,
    ‘thelifestylemommy’ to my profile. I purchased the domain through WordPress on Tuesday, February 18th 2025.

    I cannot locate the domain and no one will help me. The email connected to the account is (email visible only to moderators and staff) Thank you.

    Self-declared URL: thelifesttylemommy.com
    Jetpack: Unknown
    WP.com: Unknown

    The blog I need help with is: (visible only to logged in users)

  • Unknown's avatar
    reileyshandler · Member ·

    Hello,

    I updated my plan today so that I could add the domain winnipeginsurancebroker.ca

    However, it appears to not be working at the moment. Can you please look into this?

  • Unknown's avatar
    elcristofue · Member ·

    Hello @reileyshandler!

    I checked your account and confirmed that your domain is pointing correctly to your site.

    Since you just recently connected it, it’s important to allow some time for the DNS records to fully propagate.

    In the meantime, you can try clearing your cache by following this guide:

    https://wordpress.com/support/browser-issues/

    If the issue still continues after trying that, feel free to email us directly at help@wordpress.com and we’ll be happy to help you privately from there.

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