Connecting with support

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  bestfirststepyashica · Member · Nov 22, 2025 at 8:27 am

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  I need email support to enable purchase of a paid plan. But email support is only available for people with a pain plan. I WANT to pay, but I’ve been locked out from paying. The Support Assistant says I need to “talk to a human”, but I can’t figure out how to connect to Live Support with a human.

  The blog I need help with is: (visible only to logged in users)

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  jamesgreatjim · Member · Nov 22, 2025 at 12:01 pm

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  Hello @bestfirststep1ff3a7a395, sorry for the inconvenience. I understand your frustration.

  What do you mean by “locked out” from paying? Can you elaborate further and share screenshots if possible?

  Thanks,

  Jim

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  bestfirststepyashica · Member · Nov 25, 2025 at 4:07 am

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  Hi Jim.
  
  When I try to complete a transaction, get the text box, “Purchases are currently disabled. Please contact us to re-enable purchases.”

  The issue is that I live in the Philippines as a US citizen. I entered my local (PH) address and local (PH) phone number, then tried to use my US credit card to complete the annual Premium Plan.

 Please advise so I can more forward.

  Thanks,
  Kevin
  
  ps: I have send this duplicate email to some support email, replying to them about this issue.

  
  
  

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  jamesgreatjim · Member · Nov 25, 2025 at 10:01 am

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  Hi @bestfirststepyashica sorry again for the inconvenience.

  As far as I am aware, to use your US credit card to make the purchase, you should actually use the US address you used when acquiring the card. I believe that is what should be done. Correct me if I’m wrong. If this is it then that’ll be great.

  However, it could be due to other issues. Checkout this troubleshooting guide: https://wordpress.com/support/payment/troubleshooting-payment-errors/

  You may also contact wordpress.com directly concerning the issue.

  I hope you manage to fix this as soon as possible.

  Cheers,

  Jim

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  bestfirststepyashica · Member · Nov 25, 2025 at 10:10 am

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  Thanks, Jim. The thing is, now i can’t even try again. It won’t let me. Hopefully WordPress support will follow up soon.
  Kevin

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  jamesgreatjim · Member · Nov 25, 2025 at 11:18 am

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  Ok Kevin, oh that’s too bad. Ok, just wait for their response. I hope they do it soon.

  Jim

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  avydun · Staff · Nov 25, 2025 at 12:04 pm

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  Hi there, since you have an active email thread going with us, we’re happy to support you there – please look for our email response from billingsupport@wordpress.com and write back to it, if you have any further questions!