Connection error

  • Unknown's avatar
    ramenbasak · Member ·

    I face a error in my wordpress account,
    ‘Jetpack Dashboard was unable to properly communicate with your website. Please check your website’s error logs to see what’s wrong.’
    When I connect my website with jetpack, here i shaw this error.
    Please fix it

  • staff-mckluskey · Staff ·

    Hi there!

    The reason you’re seeing an error message is that there’s a problem with the XML RPC endpoint on your site. Jetpack requires access to the XML RPC file.

    Problems accessing XML RPC could be due to another plugin, a security module, or a block on your server. As a first step to fixing this, I’d recommend contacting your host to see whether they block XML RPC and if so, to unblock it for Jetpack (they can find our IP range here https://jetpack.com/support/hosting-faq/).

    If that doesn’t help, please post more details directly to https://wordpress.org/support/plugin/jetpack/.

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