Connection is not private

  • Unknown's avatar
    isis0813 · Member ·

    I have many issues right now with this server. I can’t get to my domain because a page keeps coming up saying my connection isn’t private . Next, I was supposed to have a 30 day money back guarantee…which seems to have disappeared. I tried all night to write a blog and it kept getting rejected for not having ‘key words’. I want my money back, and there is no one to get a hold of to do so.

    WP.com: Unknown
    Jetpack: Yes
    Correct account: Yes

    The blog I need help with is: (visible only to logged in users)

  • Unknown's avatar
    helper-heroponriki · Member ·

    The blog I need help with is: box5401.temp.domains

    It looks like your site is not hosted with WordPress.com. It is a site using the open-source WordPress software (from WordPress.org) but hosted elsewhere.

    Because WordPress.com and WordPress.org are two entirely separate entities, we cannot access files or data for sites that are hosted elsewhere, so WordPress.com staff can only assist with sites that are hosted on our servers.

    You can find more information here about the differences between WordPress.org software and WordPress.com: https://wordpress.com/support/com-vs-org/

    You should reach out to your host for help with this issue since that’s where your account would be located. Also, since they’re hosting your site’s files, they also have access to those files and are the best ones to help you with this issue. Based on the temp.domains URL, it’s likely Bluehost – you can reach them directly here:

    https://www.bluehost.com/contact

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