Connection not private

  • Unknown's avatar
    arielledecor · Member ·

    Hi,

    When I go on my webiste I received the message ” your connection is not private” Why?

    Also what is the status of your server?

    Thank you for your help.

    The blog I need help with is: (visible only to logged in users)

  • staff-totoro · Staff ·

    Hi again,

    I recall you asking this same question recently, and as I mentioned over here, we can’t help with your issue directly because we don’t host arielledesigns.com on our WordPress.com managed hosting.

    To explain, we are a fully managed hosting provider and use a custom server environment that is optimized for WordPress, provides built-in security and performance improvements, as well as in-house support for your site questions.

    Because of the way we’ve optimized our service, we also use a customized version of WordPress that is different (under the hood) from what you use at OVH. As a result, we do not have access to your site and are not familiar with the source of your issue.

    You definitely have the option to move your site to us so we can provide in-house help, but as it stands now, we cannot help since it is hosted elsewhere.

    The good news is that your hosting provider may be able to help in this instance. They are in control of the SSL settings for your domain and able to take a closer look at what is causing this error. I recommend contacting OVH for further assistance. They are in the best position to help. Thanks!

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