connection problem

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  toracreations · Member · Aug 19, 2020 at 8:52 am

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  Hi as I’ve tried many times to connect to jetpack with WordPress but each and every time it shows diagnose connection problem. I’m facing a lot of issues regarding jetpack and sometimes it shows HTTPS inbound.

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  kokkieh · Staff · Aug 20, 2020 at 10:24 am

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  Hi there,

  Can you give us the URL of the site you’re trying to connect? Then we can check if we see any problems from our end.

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  toracreations · Member · Aug 22, 2020 at 6:43 am

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  https://toracreations.in/
  and although it’s working slow as well as it takes a lot of time while loading.

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  kokkieh · Staff · Aug 22, 2020 at 7:57 am

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  Okay, it looks like something is blocking XML-RPC on your site. That file at https://toracreations.in/xmlrpc.php is taking very long to load, and then gives a page not found error. That’s what Jetpack uses to connect and communicate with your site, so Jetpack won’t work is XML-RPC is disabled or being blocked.

  Please contact your hosting provider to make sure XML-RPC is turned on and not being restricted. If you’re using any security plugins on your site, also make sure that they’re not restricting access to XML-RPC.

  Jetpack

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  toracreations · Member · Aug 29, 2020 at 8:25 am

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  Hi
  XML-RPC is turned on but still, it takes a lot of time while loading the website and losing Jetpack connection.

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  supernovia · Staff · Aug 30, 2020 at 2:01 am

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  Hi @toracreations,

  Can you use the checks mentioned under “Check xmlrpc.php” , particularly the second test? I tried it and it timed out for me:

  Jetpack

  Your host should be able to spot the issue if you’ll share the result with them.

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  toracreations · Member · Aug 31, 2020 at 7:16 am

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  XML-RPC server accepts POST requests only.

  Congratulation! Your site passed the first check.

  But still facing the loading time issue of my website. Please solve this issue for me.

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  staff-doublebassd · Staff · Aug 31, 2020 at 6:25 pm

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  Hi there,

  Debugging your site, there are definitely connection issues that might be related to the loading issues you are facing.

  https://tools.jetpack.com/debug/?url=https://toracreations.in/

  It takes the debug forever to load and https://toracreations.in/xmlrpc.php is not loading for me at all.

  I would recommend reaching out to your host to have them make sure XML-RPC is not being restricted in any way.

  Thanks,