Connection timed out

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  vickilefrancois · Member · Nov 3, 2016 at 3:50 am

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  Hi, we cannot access our webpage paddlethewaters.org. It says “connection timed out” and we cannot access the admin page either to fix it – same message. How can we access this again. It just got upgraded last month and we wanted to check it. Thanks

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  staff-zinnia · Staff · Nov 3, 2016 at 4:42 pm

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  Hello –

  It sounds like you’re having issues with your internet connection. Can you run this speed test for me?

  Have you been successful in accessing the site from a different device, or computer or on a different internet connection?

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  liz402 · Member · Nov 7, 2016 at 7:27 pm

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  I’m having this same problem.

  On Friday 11/4 I could access my site.

  Today, Monday 11/7 I got a “connection timed out” error as I was making updates to my site.

  I cannot get into the admin/dashboard area so cannot investigate.

  Any advice is appreciated.

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  staff-zinnia · Staff · Nov 7, 2016 at 7:36 pm

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  liz402 – How is your internet connection? Do you have issues when using a different device or a different internet connection?

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  vickilefrancois · Member · Nov 8, 2016 at 2:36 am

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  I was able to login in with a computer with Windows 7 and optik Internet (125Mbps) at work. Whereas at home I have cellular connection Internet which is about 10-15Mbps download (normal really). One of my friend checked my website settings and found out that the “Track my stat” widget was slowing down my site which consequently slowed down my page download on regular Internet speed. I guess this widget didn’t upgrade with the rest.

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  staff-zinnia · Staff · Nov 8, 2016 at 2:48 pm

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  vickilefrancois – I’m happy to take a closer look. What is the site URL?