connexion impossible

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  dparaiso74 · Member · Sep 27, 2021 at 1:50 pm

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  Bonjour
  Je ne peux plus me connecter sur mon site wordpress qui ne reconnaît plus mon mot de passe. Et quand je précise ‘mot de passe oublié’ je ne reçois aucun lien de reconnexion

  Site: https://www.evenrh.com/.
  WP.com: Unknown
  Jetpack: Yes
  Correct account: Unknown

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  amirudra789 · Member · Sep 27, 2021 at 3:25 pm

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  Hello

  I see your site is hosted by a third-party registrar, You are in the wrong forum you should ask the above query in the WordPress.org forum. Please visit this link here http://wordpress.org/support to post to those forums and generate a ticket.

  These forums are for WordPress.com hosted sites only. If you want to know more about the differences between WordPress.com and WordPress.org you can read this document:

  WordPress.com vs. WordPress.org

  Regards:

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  staff-totoro · Staff · Sep 27, 2021 at 9:30 pm

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  Hi @dparaiso74

  As @amirudra789 correctly mentions, we use a custom version of the WordPress platform here on WordPress.com, so we’re not connected to the site you have on OVH.

  The good news is that as long as you have access to the server control panel through OVH, it is always possible to regain access to your self-hosted WordPress site. This WordPress.org support article will walk you through it: https://wordpress.org/support/article/resetting-your-password/

  You can ask OVH support for direct assistance in completing the steps in that article; they would be in the best position to help. Thanks!