Contact and Timeliness
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Greetings: I have tried to contact you regarding a recurring service cancellation. I cannot be confident in the timeliness of an email response or a forum discussion and do not see a telephone number by which to contact you. I have submitted a (friendly) dispute through my bank to more expediently resolve the issue.
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Howdy –
We can certainly take a closer look at this charge. I’ve reviewed the account you are using now, which is chrisphilipsdc and there are not any charges or payments connected.
Please sign in to the account where the charge occurred and write back to us here. We also send out an emailed receipt notification before the charge processes and again at the time of the renewal. Find those notifications and sign in with that email address, that’s the account you’re looking for. If you are unsuccessful please share the site URL associated with the charge so we can view the necessary information.
Filing a bank dispute will eventually result in a refund. In my experience it will take several months for that money to reach you. A refund that we can process on our end only takes 10 days. You will need to contact the bank directly and cancel the dispute in order for us to process a refund though.
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Oh. It looks like my colleague is already helping you over at https://en.forums.wordpress.com/topic/billing-560/.
Please continue writing to us there and I will close this as a duplicate thread.
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