Contact at Jet Black Theme

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  erictj3421 · Member · Nov 23, 2020 at 5:09 am

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  after i clicked pages>all pages> contact to edit the Contact page (Jet Black Theme), i only see all white when the page opens. thanks for any help on this.

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  fstat · Staff · Nov 23, 2020 at 8:31 am

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  Hi there,

  Can you please let me know your site’s address so I can point you in the right direction of getting support?

  Please note that these forums are for WordPress.com hosted sites only. If your site is using the open-source WordPress.org software you need to seek help at these forums:

  https://wordpress.org/support/forums/

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  erictj3421 · Member · Nov 24, 2020 at 12:24 am

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  Thanks. The site is wealthonline.vip. The site is being built using easy WP.

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  staff-totoro · Staff · Nov 24, 2020 at 12:54 am

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  Hi there,

  The site wealthonline.vip appears to be a self-hosted WordPress (also called “.org”) site hosted on Namecheap Web Hosting, and not a site hosted on our WordPress.com service.

  You can confirm here: https://gwhois.org/wealthonline.vip+dns

  To clarify, WordPress.com and WordPress.org (the version that Namecheap uses) are two different entities, but the essential difference is that we don’t have access to all WordPress sites, only the ones hosted on our WordPress.com servers. See http://support.wordpress.com/com-vs-org/ for more info.

  You can find support for your self-hosted WordPress site here: http://wordpress.org/support/

  You may also wish to contact the support team for the Jet Black theme for more assistance:

  Hope that points you in the right direction!