contact billing

• 

  hmertz7 · Member · Dec 22, 2016 at 11:15 pm

  • Copy link
  • Add topic to favorites

  need to contact billing. Can’t find contact info

  The blog I need help with is: (visible only to logged in users)

• 

  timethief · Member · Dec 22, 2016 at 11:18 pm

  • Copy link

  Unfortunately, you failed to provide any details.
  1. What is the domain URL? Do you want to use the domain URL on another site?
  2. What is the underlying .wordpress.com URL?
  3. Exactly which username account registered the underlying .wordpress.com blog and purchased the upgrade for it?
  4. When was the upgrade purchased?
  5. When did the refund request and upgrade cancellation or the expiration take place?

  Refunds have time limits. WordPress.com provides a 30-day refund on all upgrades except Domain Registrations, Domain Renewals, and Guided Transfers. The refund period for Domain Registrations and Renewals is 48 hours.

  Note: It takes 10 business days for the refund to be received.

  Canceling upgrades
  You have to be logged in as Admin http://en.support.wordpress.com/user-roles/#administrator under the exact same username account that registered the blog to access the blog’s dashboard, cancel any upgrades, claim a refund for any qualified upgrades, and disable auto-renew. Dashboard > Store > My Upgrades. You can also disable auto-renew there. http://en.support.wordpress.com/my-upgrades/#canceling-upgrades

  Your billing history will be at Dashboard > Store > Billing History
  https://en.support.wordpress.com/billing-history/

  To address any and all billing issues like this one we can click https://wpchrg.wordpress.com/ and we can also use this form (which works even when the main contact form is closed): http://en.support.wordpress.com/contact/?whywasi=charged

  This thread is also tagged for a Staff follow up. Subscribe to this thread so you are notified when they respond and be patient while waiting. To subscribe look in the sidebar of this thread, find the subscribe to topics link and click it.

• 

  hmertz7 · Member · Dec 22, 2016 at 11:34 pm

  • Copy link

  Sorry, not much info shared. I’m trying to renew the domain registry for hannahmarchienphotography.com for $18, but the checkout/cart function isn’t working. Is there a billing phone number to make the payment over the phone?

• 

  timethief · Member · Dec 22, 2016 at 11:37 pm

  • Copy link

  Please simply wait here for Staff to reply to you and make sure you subscribe to this thread so you are notified when they do respond.

• 

  staff-zinnia · Staff · Dec 23, 2016 at 2:04 am

  • Copy link

  Howdy!

  Thanks for the tag timethief.

  hannahmarchienphotography.com expired back on November 8th and is now in redemption. I’ve sent an email to explain this process further.

• 

  hmertz7 · Member · Dec 23, 2016 at 5:31 am

  • Copy link

  Thanks lizkarkoski, which email address did you send it to? I understand there is an $80 fee now, is it possible to send me a manual payment request form for you to repurchase the domain?

• 

  hmertz7 · Member · Dec 23, 2016 at 5:37 am

  • Copy link

  Found it, nvm

• 

  staff-zinnia · Staff · Dec 23, 2016 at 3:18 pm

  • Copy link

  Perfect. I’ll close this thread and you can reply to me directly via email.