contact customer service

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  mperera5 · Member · Jan 9, 2024 at 9:28 pm

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  Hello,

  I need to get in touch with customer service agent from your company. I have been getting charge $112 every six months via my paypal account for the past three years. When I search for an account number my email address, I get a message stating that there is no account number that email address. I created this account specifically to reach customer service because there is no option to reach an agent with your company. I need someone to reach out to me via email or phone [redacted].

  Thanks

  WP.com: Yes
  Jetpack: No
  Correct account: Yes

  The blog I need help with is: (visible only to logged in users)

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  aisajib · Member · Jan 11, 2024 at 7:04 am

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  Hi there!

  I see that you contacted us via live chat, and there’s an open ticket with us. To avoid duplicating efforts, please reply to our email so that we can continue to assist you via email.

  Thanks!

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  harrietcooke30 · Member · Jan 15, 2024 at 11:08 am

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  Hi,

  I have been experiencing similar issues to the person above, however the only way I have been able to find any contact with WordPress has been via live chats with a AI robot, I would like to speak to a person to resolve this issue, how I can I access someone who actually works for WordPress Customer Service?

  Many thanks,

  Harriet

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  staff-doublebassd · Staff · Jan 15, 2024 at 4:51 pm

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  Hi there,
  
  This issue should now be fixed. We appreciate everyone’s patience. Please let us know if you are still experiencing any issues.
  
  Thanks!

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  harrietcooke30 · Member · Jan 31, 2024 at 11:03 am

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  Hi,

  Please can you explain to me how this situation has been resolved, as I have not received any contact or information regarding this?

  Harriet

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  helper-heroponriki · Member · Feb 1, 2024 at 5:44 pm

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  @harrietcooke30 the issue was regarding access to support options, which has been resolved.

  Upon reviewing your account, it appears you sent an email to Support on January 15th, and our response was sent approximately an hour after receiving it. Please check your email for our reply. If you haven’t received it, ensure your account email address is up to date (you can verify this at https://wordpress.com/me/account) and reach out again via your account help page (https://wordpress.com/help). Someone will be available to assist you further.

  Thank you.