Contact Customer Support

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  niavaughan · Member · Apr 29, 2016 at 9:27 am

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  I am trying to get through to someone by email or phone from WordPress Support?

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  nagpai · Member · Apr 29, 2016 at 9:42 am

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  Can you post your issue here?

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  niavaughan · Member · Apr 29, 2016 at 9:44 am

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  I am trying to get through to someone by email or phone from WordPress Support? I have an unauthorised charge on my credit card for €30, for a site I have never used from 2012. I would like to delete the WordPress page and be refunded for the charge (dated today, April 29th). Can anyone advise? Can’t find any way to do it from the profile.

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  nagpai · Member · Apr 29, 2016 at 9:49 am

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  Are you able to do it from

  https://wordpress.com/purchases

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  nagpai · Member · Apr 29, 2016 at 9:51 am

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  Additionally these steps may help
  https://en.support.wordpress.com/manage-purchases/

  Refund a Purchase

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  niavaughan · Member · Apr 29, 2016 at 9:51 am

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  Nope, when I go into Purchases, it says I don’t have any! Even in the history, it’s blank.

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  niavaughan · Member · Apr 29, 2016 at 9:52 am

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  Neither of those work, I’m afraid. I tried both of them just now again, they say I don’t have any WordPress sites yet. I have never used the page before.

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  nagpai · Member · Apr 29, 2016 at 9:57 am

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  Ok. Let me tag this thread for the Moderators to look.

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  niavaughan · Member · Apr 29, 2016 at 9:58 am

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  Thank you!

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  supernovia · Staff · Apr 29, 2016 at 10:17 pm

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  Hi @niavaughan, are you able to log out then log in again using the email address that gets the billing notices? The upgrades are not under this account.

  You could also verify ownership with the paypal ID, though you would not want to post it here. Let us know if you need to use this route, and we’ll contact you privately.
  http://en.support.wordpress.com/paypal-transaction-id/

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  niavaughan · Member · May 9, 2016 at 10:34 am

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  Yes, please contact me privately. Do you need my email address for this or contact through WordPress?

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  supernovia · Staff · May 9, 2016 at 8:13 pm

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  Okay, we’ve just emailed you via the address on file. Cheers!