Contact form goes to old e mail address

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  thefestivalchorus · Member · Oct 15, 2013 at 9:28 am

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  When we set up this site we used a personal address. We have changed it now to an organisational address and it has been accepted. However, people who ask for help via our contact form are still coming through on the old address and I cannot see how to change it. I have tried editing the contact firm page but it does not seem to allow me to specify an address. Help please!
  Felicity

  The blog I need help with is: (visible only to logged in users)

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  timethief · Member · Oct 15, 2013 at 10:06 pm

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  I’ll tag this thread for Staff assistance. Please subscribe to the thread so you are notified when they respond and please be patient while waiting.

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  jackiedana · Member · Oct 16, 2013 at 10:20 pm

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  The easiest way to do this would be to delete the current Contact form shortcode and create a new form with the correct email address in the notification preferences.

  Below is the support documentation on the contact form:
  http://en.support.wordpress.com/contact-form/

  In particular, you might find this section on notification preferences useful:
  http://en.support.wordpress.com/contact-form/#notification-preferences

  I also noticed that you are missing a featured image on your post “Need help practising the music?” so in this theme, your home page does not display properly. This page should help you out with that:

  Featured Images

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  thefestivalchorus · Member · Oct 20, 2013 at 2:11 pm

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  Dear Jackie,
  Thanks for that. However it has not solved my problem. I have edited the two relevant pages and deleted the contact forms and set them up again with the new address. When I ‘view the page’ I still see the wrong address and testing it, shows it is still being sent to the wrong address. It look as if I may be using a template set up by my colleague who helped set up the site and cannot get out of it??? just guessing. Any thoughts?
  Thanks
  Felicity

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  jackiedana · Member · Oct 21, 2013 at 4:14 pm

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  When you go to an active contact form while logged into WordPress.com, it will show the email address associated with your account in the form as a shortcut. Logged out users will not see that, and other logged in users will see their own email address.