Contact form new entry not sent

  • Unknown's avatar
    zachetake38 · Member ·

    Hello,

    I have recieved two notifications that I have a 7th new entry form but when i check my email, I do not see the form sent to my email setup in word press. I used to be able to see the messages sent via the contact form. Even when buying the service of WPForms basic i cannot see a message that was sent to me two weeks ago.

    Why am I not receiving a notification to the set up email of a new form submitted?

    WP.com: Unknown
    Jetpack: Yes
    Correct account: Unknown

  • rbgly · Staff ·

    Hi there!

    What is the website address please?

    Just to confirm, you’ve landed here on the WordPress.com forums which is for the managed hosting solution.

    You can see the differences here:
    https://wordpress.com/support/com-vs-org/

    If you host your website elsewhere I would recommend either reaching out to the WordPress.org forums here:

    https://wordpress.org/support/forum/how-to-and-troubleshooting/

    If you aren’t sure either way, just post your website address here and we’ll be able to point you in the right direction :)

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