contact form not working

  • Unknown's avatar
    andrearistovska3 · Member ·

    i used wordpress in built theme contact form and setup the email forwarding through domain email to my personal i tested the email forwarding through other email its working but when i am filling up the form i am not receiving any email or i am able to find any option where to check it

    The blog I need help with is: (visible only to logged in users)

  • Unknown's avatar
    taiwanbrown · Member ·

    Hello,

    Here is our support guide for contact forms, please double check your form is correct by following along: https://wordpress.com/support/wordpress-editor/blocks/form-block

    I recommend making a new page and following the steps. After you save the page, open it from a private browser and then test it.

    Private / Incognito Browser: https://wordpress.com/support/browser-issues/#try-an-incognito-window

  • Unknown's avatar
    aisajib · Member ·

    Hi there!

    I just checked your account and noticed that you don’t have any email forwarding set up as of now. Since you have custom DNS records set up for Zoho Mail, the email forwarding is currently not active. You may use only one at a time (a custom email service or email forwarding), not both.

    I also checked the contact form on your site and found no recent submissions (You can see your contact form submissions here). Could you try submitting the form with some text and let us know if you receive it at your WordPress.com account email?

    I also wanted to clarify that the contact form is currently configured to send email notifications to your WordPress.com account email. If you’d like to change where the email notifications go, please follow this guide to update the Form settings.

    Please give it a try and let us know if you have any further questions.

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