Contact Form submits; No email notification; correct settings.
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The contact form won’t forward to my email. It’s set up via short-code manually because it won’t stay in the settings, even after saving every single time (The subject stays, but not my email address). I receive emails for everything else from wordpress, but not my contacts. I’ve tried different plugins, and no, they aren’t all active at the same time, so there shouldn’t be a conflict.
The blog I need help with is: (visible only to logged in users)
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Hi there,
I see that your blog at http://anniephotosonline.com/ is a self-hosted WordPress blog. Do you have the Jetpack plugin installed there with the Contact Form feature enabled?
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Thanks for confirming that. What’s the email address that you’re trying to have the contact form send to?
By default the contact form should be emailed to the email address linked to your account, but it should accept a different email address if you want to use another one instead.
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I’m using the one that’s linked to my account, because that’s my business email: (email visible only to moderators and staff).
That’s the one I’ve also manually entered. With or without it there, I haven’t received anything. My other email is my personal one, but I really don’t want that one notified.
Also, thank you for your help! :)
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Since you’re using the email address linked to your account, the contact form defaults to that address. (If you enter it in the contact form code, it’ll be automatically taken out since it’s the default address for the form.)
I know the answer is probably yes, but I just want to double check: Have you checked your spam/junk folder at that address to see if the contact form emails are ending up there?
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You’re right. I have checked my spam folder. Nothing. I do get them in the Feedback tab of my WordPress, but I’m not checking that often. I don’t want to have to wait until I can check that. I want to get it, immediately to my email, from my phone, for example.
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I totally understand about wanting to get them right away via email. Quick question: What email service provider do you use for that email address?
It’s possible that your email service provider is filtering out those contact form emails before they end up in your inbox. If you use Gmail/Google Apps, for example, some email can get sent to your Social or Promotions tabs instead of your inbox. They have more about that here: https://support.google.com/mail/answer/3055016?hl=en
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I had forgotten about that! Yes, I have gmail. I just checked those folders & categories. Nothing. :(
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Well, that’s a bummer! I checked with my team about this, and I got some more tips for checking to make sure emails are coming through correctly:
Jetpack, like other contact form plugins, uses a function named wp_mail to send out emails. It’s the same function that is used by WordPress to send you comment notifications, or notifications about new users registering on your site.
You mentioned that you’re getting other WordPress notification emails, but it’s worth double-checking this just to be sure. You can check if that wp_mail function works properly by leaving a comment on your site and checking if you receive an email. Another alternative would be to use this plugin:
http://wordpress.org/plugins/check-email/If you find any issues with that function, you could use a plugin like this one to configure your WordPress installation to use a specific email service:
http://wordpress.org/plugins/wp-mail-smtp/Please let me know how that goes!
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