Contact Form; tried setting it up, test emails disappear into the ether.

  • Unknown's avatar
    yourngowriter · Member ·

    Hi There,

    I have an issue with sorting out a contact form for the website/blog I am trying to set up. I tried everything I (and the AI assistant) could think of, but nothing seemed to fix it. I set up the contact form, including the email, where I want to receive the notifications (nothing fancy, it’s the same as the registration email),

    (1)tried sending a test email from multiple different emails,

    (2)checked that my account didn’t have wonky settings,

    (3)checked the spam folder,

    (4)tried the default contact form instead of a template,

    (5) tried deleting the whole page twice, and setting everything up from scratch,

    (6)emptied browser cache about 5 times in between,

    (7) refreshed pages every time I changed anything,

    and now all that is left, is to ask for help with the issue.

    Side note: Nothing has been published yet, and I want to fix all the issues first before I do so.

    I’d very much appreciate any help you could give me, as me and Wapuu are out of ideas.

    The blog I need help with is: (visible only to logged in users)

  • Unknown's avatar
    2020testjj · Member ·

    Can you check this troubleshooting FAQ https://wordpress.com/support/troubleshooting-not-receiving-notification-emails/#contact-form-emails

    Let us know how that goes.

  • Unknown's avatar
    yourngowriter · Member ·

    Thanks for the response.

    I checked. Some of the messages were in the spam folder, but most of them were in the “All” tab. I didn’t receive notifications for any of them.

    I tried switching to another email to which the form is sent (and back), but that didn’t work either.

  • Unknown's avatar
    themagicrobot · Member ·

    I wonder if it would work correctly once your site has actually been launched?

  • Unknown's avatar
    2020testjj · Member ·

    If the messages were in the SPAM folder, you wouldn’t have gotten an email notification. Make sure to mark legitimate messages as not spam going forward.

    @themagicrobot I was thinking that as well. The other possibility is that @yourngowriter needs to either log out of this account (if the site is Public) or log in to a different account (if the site hasn’t been launched) to test this. I have a niggling memory about that but couldn’t find anything in the current documentation.

  • Unknown's avatar
    2020testjj · Member ·

    And I just tested my contact form on a coming soon site, while logged into this account and using a different email address in the form and the feedback notification arrived to my account admin email.

    @yourngowriter Sometimes certain email providers don’t play well with notifications. Here’s what it says in that support guide I linked to earlier: “… we recommend that you try changing the email address to which the form is sent. For example, if you’re using a Yahoo email address, test a Gmail address to see if future emails arrive.”

    Can you try changing the email address where your form notifications are sent? https://wordpress.com/support/wordpress-editor/blocks/form-block/#email-address-to-send-to

    Give that a try and let us know

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