Contact Form weirdness
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Hi WP folks, I’ve created a custom form on our site using the ‘Contact Form’ option. It looks great, and send the submitted information where it is supposed to. But there are two weird things:
1) Whenever I go back to edit the form, all of the ‘required’ checkboxes in fields are removed on re-save, and I have to go back and fix them all again.
2) When the submitted information is compiled in an email, information from one of the fields is in the wrong place. It’s very odd. IN the online form, it’s item number 6 or so; when compiled into an email it becomes item number two.
Any suggestions about how to resolve these problems?
Leah
Blog url: http://connectinterpreting.wordpress.com/The blog I need help with is: (visible only to logged in users)
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Hi Leah,
Nice work on the custom form! :-)
Whenever I go back to edit the form, all of the ‘required’ checkboxes in fields are removed on re-save, and I have to go back and fix them all again.
Here are a couple screenshots of what I see when viewing your contact form:
Are the required fields set correctly now? If not, which ones are supposed to be required?
When the submitted information is compiled in an email, information from one of the fields is in the wrong place. It’s very odd. IN the online form, it’s item number 6 or so; when compiled into an email it becomes item number two.
Are you view the submitted custom form in Feedbacks in your dashboard?
https://connectinterpreting.wordpress.com/wp-admin/edit.php?post_type=feedback
If so, which field (name) is in the wrong place?
Can you take a screenshot of what you’re seeing and upload it to your Media Library so I can take a closer look?
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Hi there, thanks for replying.
Currently, the ‘required’ fields are set correctly! It just happened that several times when I went back to edit the form, say by adding a new field, when I saved the form again, the ‘required’ boxes were all cleared. Right now I don’t really want to mess with it…..in case it happens again….
I wasn’t looking in the Feedbacks area in the dashboard, I was looking at the generated email. But now that you direct me to the Feedbacks area, it looks even stranger.
If you compare the ‘Feedbacks’ version of the form information to the actual form, you can see that some fields are missing completely: Name, Email, Names of Deaf Participants or Group (if known).
Meanwhile, in the generated email, the fields appear as follows:
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Name:
Email:
Names of Deaf Participants or Group (if known):
Your Position:
Organization Name:
Contact Phone Number:
Authorized to Contract Interpreters?:
Booking Reference Number From Your Organization (if any):
Number of Deaf Participants (if known):
Check if Group:
Composition of Group:
Number of Hearing Participants (if known):
Names of Hearing Participants (if known):
Date of event (day/month/year):
Event Start Time:
Event End Time:
Location of Event:
Purpose of Event:
Additional Comments or Requests:
——In other words, in the email version, the ‘missing’ fields are all displayed. But one of them (Names of Deaf Participants or Group (if known)) now appears as item 3 in the list, when in the original form it appears as item 10….
Leah
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Right now I don’t really want to mess with it…..in case it happens again
On the Edit Post screen, you can revert to a previous page revision if something went awry.
If you compare the ‘Feedbacks’ version of the form information to the actual form, you can see that some fields are missing completely: Name, Email, Names of Deaf Participants or Group (if known).
On the Feedbacks screen, the name and email fields will appear in the From column on the left.
Can you try filling out the form right now, omitting some of the optional fields, then take a screenshot of the resulting email that you receive (and upload the image to your Media Librar) so I can compare how it looks with your Feedbacks page?
Thanks!
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Hi, here’s a response in two parts.
This first part is about the ‘required’ checkboxes. I had my form set to submit form information to an account that someone else receives. So in order to complete your request, I opened the booking form, clicked to edit the page, clicked the ‘contact form’ icon to allow me to edit it, and visited the ’email’ tab. After removing the email address and message header, I saved, returned to the form page, and clicked ‘insert form into page’ to save the changes.
Now when I view the form, the ‘required’ boxes have all been unchecked and none of the fields are indicated as required.
See what I mean?
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Response part two:
I’ve done as requested – I filled in some fields in the form, and hit ‘Submit’. I’ve taken screenshots both of the text that appeared in the site right away when the send was confirmed, and also of the email version that I then received.
They’re in my media library now :-)
Seems like a strange little kink in the software somehow?
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I definitely see what you mean, and I was able to reproduce it. I’m sorry about that!
Also, after trying several searches, I’ve found that this has already been reported, so I’ll include your notes to the thread.
While I can’t give a time frame, I’ll definitely reply to you in this forum thread when I have an update to share with you.
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