Contact form won't forward contact info

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  jgsoucy · Member · Sep 4, 2014 at 4:59 am

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  I am having difficulty getting my contact form to forward contact info to my aol email address. any help would be appreciated.

  Jerry

  The blog I need help with is: (visible only to logged in users)

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  kokkieh · Staff · Sep 4, 2014 at 9:36 am

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  Hi there. Have you checked whether the messages aren’t perhaps getting caught in your spam filter?

  I have also found in the past that if this happens it often helps to delete the contact form completely and create a new one. Perhaps give that a try.

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  jgsoucy · Member · Sep 4, 2014 at 4:06 pm

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  No messages are in my spam filter.

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  timethief · Member · Sep 4, 2014 at 4:07 pm

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  Do you use Gmail? If you do, look under the”social” tab please.

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  timethief · Member · Sep 4, 2014 at 4:08 pm

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  OOPS! I just saw the aol up there – sorry. I’ll tag this thread for a Staff follow-up. Please subscribe to the thread so you are notified when they respond and please be patient while waiting.

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  jgsoucy · Member · Sep 4, 2014 at 4:09 pm

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  All contacts are supposed to be sent to my aol address.

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  jgsoucy · Member · Sep 4, 2014 at 4:15 pm

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  Thank you for your attempts.

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  timethief · Member · Sep 4, 2014 at 4:17 pm

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  You’re welcome and not to worry as Staff will help you sort this.

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  gracejiyoung · Member · Sep 8, 2014 at 11:44 pm

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  @jgsoucy-

  Hi there,

  I just sent in a test message through your contact form. Did you receive it via email? You can also find all your messages via the contact from by going to Feedback > Feedback in your Dashboard.

  Let me know if you have any questions with this!

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  jgsoucy · Member · Sep 9, 2014 at 2:39 am

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  Grace: I changed which contact form I am using and the new one is working fine. thank you for your interest..

  Jerry

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  jgsoucy · Member · Sep 9, 2014 at 2:40 am

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  grace: I did get your contact attempt showing everything is working fine. The original contact form would’t work with my aol address.

  Jerry

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  gracejiyoung · Member · Sep 9, 2014 at 3:44 pm

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  I’m glad it’s working! If it’s not working with your aol address, please check your filters and whitelist *.wordpress.com. Considering that it’s working with other email clients, it may be just a filter issue with AOL.

  Let me know if you have any questions with this!