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• 

  craigonlinehotmailcouk · Member · Jul 28, 2025 at 5:21 pm

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  I have charges on my bank but have not authorised any.

  After logging in to get support, the live chat tells me I cannot speak to a human unless I am on a paid plan.

  They are charging me (even though they shouldn’t be) but won’t let me speak to them (because they don’t think they’re charging me) . . . . so I can’t stop them charging me.

  WTF? and how to I speak to a human to stop this?

  WP.com: Yes
  Jetpack: No
  Correct account: Yes

  The blog I need help with is: (visible only to moderators and staff)

• 

  elcristofue · Member · Jul 28, 2025 at 5:55 pm

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  Hello, @craigonlinehotmailcouk! Thanks for letting us know about this.

  I checked your account and couldn’t find any charge linked to it. However, for privacy reasons, if you did receive a charge, feel free to email us at help@wordpress.com. Please make sure to include the Transaction ID so we can look into it further. You can find the Transaction ID by following this guide:
  
  https://wordpress.com/support/billing-history/#on-your-credit-card-statement
  
  Once you reach out via email, we’ll be happy to continue helping you from there.
  
  Looking forward to hearing back from you!