Contact Us

  • Unknown's avatar
    freehcoomber · Member ·

    And it doesn’t escape notice that there does not seem to be any way to contact the staff directly. The Contact Us page posts only to a ‘forum’. WordPress is apparently taking its lack-of-customer-service notes from facebook.

    The blog I need help with is: (visible only to logged in users)

  • Unknown's avatar
    geoffreyshilling · Member ·

    Aloha freehcoomber, Is there something in particular you are trying to get help with? Maybe one of the forum volunteers would be able to assist you or get you pointed in the right direction.

    Here is a little more information about contacting WordPress.com staff:

    Contact WordPress.com Staff

    WordPress.com support staff are “Happiness Engineers,” because our goal is to engineer your happiness! If you host your blog or website here with WordPress.com, we are happy to help you with any questions or problems you might have.

    Please contact our Happiness Engineers via the “Contact Support” form. If you have any paid upgrade in your WordPress.com account, you’ll be offered a choice of whether to ask your question publicly or privately.

    If you choose public, your question will be posted in the Staff Answers forum, where it will be answered by a WordPress.com Happiness Engineer. These questions are publicly visible, but only you and WordPress.com staff can reply on the thread.

    If you choose private, your question will be posted in a private thread that can only be viewed by you and WordPress.com staff. Nobody else will be able to view the exchange.

    We value all of our users equally and very much want to help everyone. However, there are a lot of you! We are continually expanding our staff so that we can provide more comprehensive support.

    Currently, however, private support is only available to those users who have at least one paid upgrade. However, if you do not have an upgrade, never fear! You can still receive help in the WordPress.com forums, as discussed above. WordPress.com staff are also active in the forums, helping all WordPress.com users regardless of upgrade.

  • Unknown's avatar
    justjennifer · Member ·

    @freehcoomber Your other thread concerning your expired domain has been tagged for Staff assistance. https://en.forums.wordpress.com/topic/error-message-65?replies=3#post-2750348 Please return there to follow up with them.

    Note to Staff: Please update the relevant Support doc that @geoffreyshilling has linked to. Thanks

    Closing this thread as duplicate.

  • kokkieh · Staff ·

    @justjennifer

    Thanks. We updated the forums support doc, but it looks like that one got overlooked. I’ll make sure it’s updated.

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