Contact Us form refuses to send emails

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  winckleyfarms · Member · Apr 20, 2017 at 6:23 pm

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  This is driving me crazy – tried everything but to no avail. The website is fine simply and effective for our needs BUT the most important issue (allowing potential customers to contact us) refuses to work

  Can anyone please help ?

  Regards

  Michael

  The blog I need help with is: (visible only to logged in users)

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  timethief · Member · Apr 20, 2017 at 9:15 pm

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  This is an empty site https://winckleyfarm.wordpress.com/ that has not even been set up yet.

  winckleyfarm.com is a wordpress.ORG software install on paid hosting, hosted by GoDaddy.com, not by wordpress.COM.

  That site on our WordPress.COM servers. You are posting to the wrong support forum to get support for it.

  WordPress.COM and WordPress.ORG are completely separate and have different username accounts, logins, features, run different versions of some themes with the same names, and have separate support documentation and separate support forums. Read the differences here http://en.support.wordpress.com/com-vs-org/

  This is wordpress.COM support. We provide support only for wordpress.COM hosted sites. Our support docs do not apply to
  (1) local installs of wordpress.ORG software on your own server or
  (2) wordpress.ORG software installs on paid hosting, and we do not provide support for them at wordpress.COM.
  (3) sites linked to wordpress.COM accounts with the Jetpack plugin so they display on the My Sites wordpress.com account page.

  wordpress.org support
  The wordpress.ORG support forum is at http://wordpress.org/support. The wordpress.ORG login link is here https://login.wordpress.org/ If you do not have an account yet then click Create an account https://login.wordpress.org/register/ and if you have lost an account password click Lost password? https://login.wordpress.org/lostpassword/

  Jetpack support
  Some Jetpack solutions are here http://jetpack.com/support/
  Others are in the Jetpack support forum at WordPress.org
  http://wordpress.org/support/plugin/jetpack
  However, if help cannot be found at either one then they can file a Jetpack support ticket here > http://en.support.wordpress.com/contact/?jetpack=needs-service

  WordPress.org support docs are at https://codex.wordpress.org/Main_Page
  See also https://apps.wordpress.org/support/ for app support.