contact us not working

• 

  teacherbartek · Member · Feb 26, 2016 at 5:38 pm

  • Copy link
  • Add topic to favorites

  Hi,

  The ‘contact us’ page within wordpress.com is not working. The fields are gray within the form. I’ve tried from numerous browsers. There is nowhere else that I can find to contact support regarding my paid account. Can anyone help? Basically, I don’t want my domain name to auto-renew but there is nowhere to toggle this. Seems WordPress.com is pretty messed up at the moment with errors all over the place and no way to get support. Shame.

  Thanks,
  TB

  The blog I need help with is: (visible only to logged in users)

• 

  timethief · Member · Feb 26, 2016 at 5:41 pm

  • Copy link

  At https://languagehub.co/contact/ I see this:
  Name or Fiverr® ID(required)
  I do not have such an account so I cannot test what you report.

  When we need Staff help with issues Volunteers cannot resolve like this one we type modlook into the sidebar tags on our forum threads. I did that for you.

  How do I get a Moderator/Staff reply for my question? https://en.support.wordpress.com/getting-help-in-the-forums/#how-do-i-get-a-moderatorstaff-reply-for-my-question Then we subscribe to this thread so we are notified when they respond. To subscribe look in the sidebar of this thread, find the subscribe to topics link and click it.

• 

  teacherbartek · Member · Feb 26, 2016 at 5:49 pm

  • Copy link

  I don’t know what you are saying about my content, but thank you for adding the tag.

  Cheers!

• 

  teacherbartek · Member · Feb 26, 2016 at 5:51 pm

  • Copy link

  Oh, maybe I wasn’t clear in my original post. I’m not talking about a contact form on my site. I’m talking about actually contacting WordPress.com about my payments…from the WordPress.com dashboard.

  :)

• 

  timethief · Member · Feb 27, 2016 at 8:43 pm

  • Copy link

  Would you like to try contact Staff directly by email?
  help@wordpress.com
  or
  support@wordpress.com

• 

  staff-ozmodiar · Staff · Feb 28, 2016 at 6:14 am

  • Copy link

  Basically, I don’t want my domain name to auto-renew but there is nowhere to toggle this.

  The issue is that the WordPress.com user account that you are posting from does not have any WordPress.com upgrades associated with it.

  So you must have ended up with a second WordPress.com account at some point and used that account to purchase the upgrade. You will need to log into the other account in order to turn off autorenewal.

• 

  teacherbartek · Member · Feb 29, 2016 at 7:11 am

  • Copy link

  Hi, thanks rootjosh. I don’t think that’s the case. The account shows my domain.

  Type: registered domain
  Registered on: June 17, 2015
  Renews on: May 17, 2016

  When I click on Payment settings, there is nothing there.

  Thanks,

• 

  staff-ozmodiar · Staff · Feb 29, 2016 at 9:15 pm

  • Copy link

  I assure you that another WorDPress.com user account was used to purchase the upgrade. You can see the information you posted because the domain is connected to a WordPress.com site that you own. But you cannot renew the domain because your WordPress.com user account is not the owner of the domain upgrade.

• 

  linguisticsowl · Member · Mar 1, 2016 at 1:04 am

  • Copy link

  Hi Rootjosh,

  Ok, found the other account. There’s still nowhere to stop the future billing cycle despite there being an upcoming charges section with a date. Clicking on manage purchases brings me to the purchases screen but it says that I don’t have a site yet (since it’s in the other account). I cannot contact support because the forms are still not working. support@ returns a message saying the email is unmonitored, and I’m yet to get anything back from help@.

• 

  staff-ozmodiar · Staff · Mar 1, 2016 at 4:40 am

  • Copy link

  Can you post in this thread with the other account and make the request to stop the autorenew?

• 

  staff-ozmodiar · Staff · Mar 1, 2016 at 4:40 am

  • Copy link

  Also, support@ should not be used.

  Help@ is answered in the order it is received.

• 

  linguisticsowl · Member · Mar 1, 2016 at 5:35 am

  • Copy link

  Ok, thank rooshosh. Here’s the request then. Please help me stop the autorenew for all services related to the domain languagehub.co and any other services associated with the linguisticsowl and teacherbartek accounts.

  Thanks you.

• 

  teacherbartek · Member · Mar 1, 2016 at 5:36 am

  • Copy link

  Ok, thank rooshosh. Here’s the request then. Please help me stop the autorenew for all services related to the domain languagehub.co and any other services associated with the linguisticsowl and teacherbartek accounts.

  Thanks you.

• 

  teacherbartek · Member · Mar 1, 2016 at 5:36 am

  • Copy link

  Sorry, meant rootjosh.

• 

  justjennifer · Member · Mar 1, 2016 at 6:20 am

  • Copy link

  @teacherbartek- I think staff-ozmodiar meant you need to actually log in with the other account (linguisticowl?) and then post in this thread.

• 

  teacherbartek · Member · Mar 1, 2016 at 6:23 am

  • Copy link

  Hi justjennifer, I did if you look above. Since I paid with one and use another, I posted the same request from both accounts.

• 

  justjennifer · Member · Mar 1, 2016 at 6:46 am

  • Copy link

  /facepalm

  Sorry about that! Same gravatar, duplicate posts and apparently I’m not fully caffeinated yet. :)

• 

  teacherbartek · Member · Mar 1, 2016 at 6:47 am

  • Copy link

  no worries, I’m confusing myself..

• 

  staff-ozmodiar · Staff · Mar 1, 2016 at 6:42 pm

  • Copy link

  Please help me stop the autorenew for all services related to the domain languagehub.co and any other services associated with the linguisticsowl and teacherbartek accounts.

  I have disabled autorenew for languagehub.co.

  I see no other upgrades associated with either of the linguisticsowl or teacherbartek accounts.