Contact Us page is blank in Support
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I tried to find out Support contact info, and the “Contact Us” are is totally blank in my global Admin area.
I would post a screenshot but that is apparently prohibited :-(
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Hmm, thanks @adrienneadams . That screenshot helps.
Do you have any browser extensions that could be blocking the page?
Can you also right-click the page, choose Inspect Element, and click the Console tab? Let me know what shows there. If you can screenshot that as well, that will help. Thanks in advance!
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Hi @supernovia,
I disabled all FF extensions except for Firebug. Here’s a console screenshot:
FF consoleAnd from Chrome:
Chrome consoleIs that what you need?
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That’s perfect, @adrienneadams . If you can click the “errors” link under Console that would even filter things down further for us.
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There is one error showing under the Console:
“SecurityError: The operation is insecure.”
File: https://static.olark.com/jsclient-bucket3/storage.js?v=1453392276997
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We have another user reporting this here:
https://en.forums.wordpress.com/topic/unable-to-start-new-forum-topic-from-the-help-pageMaybe we can figure out what you two have in common…
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It’s definitely a third-party cookie issue. I set FF and Chrome to allow all third party cookies and the Contact Us info showed up.
However, I have to allow ALL third-party cookies, which I simply won’t do—and adding an exception for wordpress.com domain does not work in either FF or Chrome.
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Got it. You could look at the cookies needed on that page. Maybe try allowing *.olark.com or at least static.olark.com as mentioned in the error you have? We currently use that for live chat.
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Adding static.olark.com as an exception worked in Chrome. I had to use https://static.olark.com for Firefox, but this exception worked as well.
Olark seems to be the cookie culprit… ;-)
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@adrienneadams do you want to just test that page a few times now, and open a live chat if you’re offered the option? I’d just want to be sure you’re allowing enough cookies from olark :)
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Hi @ellymae1, did you also check to see if you have third party cookies enabled?
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I am seeing only uneditable fields on the Contact Us screen.
And I desperately need access to this – since all pages on my site are no longer working “Oops . . .” error . . .
Is there by chance an email address for WordPress support anyone knows of?
#deadsitenotgood
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I can see you were able to chat with us shortly after this, @mdoupe
If anyone else is having trouble, please be sure:
– you are allowing cookies for WordPress.com as well as Olark.com
– you are not blocking scripts or other resources from WordPress.com or Olark.com
If you need more help and cannot get through at https://wordpress.com/help/contact please open a new thread and add the Modlook tag. Thanks!
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