contact word press – follow up inquiries

• 

  lausenerch · Member · May 23, 2023 at 12:15 pm

  • Copy link
  • Add topic to favorites

  Regarding my domain registration, my content, change domain name / transfer to other free standing gallery, and then deleting site with a partial refund. I did get msgs right away, but I need the info emailed with process for my registered domain name. send to (email visible only to moderators and staff). thanks! At that time I will complete the process so sending info asap is requested. Thanks again – Laura Senerchia

  WP.com: Yes
  Jetpack: No
  Correct account: Yes

  The blog I need help with is: (visible only to logged in users)

• 

  lausenerch · Member · May 23, 2023 at 12:20 pm

  • Copy link

  please be advised the url, blog and registered domain was changed sometime ago. I requested info yesterday, answered here but would like the process info emailed to one on file. Thanks

• 

  helper-heroponriki · Member · May 23, 2023 at 1:46 pm

  • Copy link

  Hello!

  Upon reviewing your account, it appears that you have no active upgrades as they were canceled on 2023-05-16. The most recent purchase made under your account was on 2022-10-05, which falls outside of our 14-day refund period for annual purchases. Unfortunately, we do not offer partial refunds for our upgrades. For more details on our refund policy, you can refer to this link: https://wordpress.com/support/manage-purchases/#refund-policy.

  Furthermore, when you canceled your plan, the domain wpblimages-travel.com was also canceled. Did you intend to keep the domain? Please note that canceling the domain relinquishes ownership, and if you wish to reclaim the domain before it becomes available in the domain marketplace, kindly inform us, and we can restore it to your account since no refund was issued for the domain registration when you canceled it.

  If you have any questions or need assistance with anything else, please let us know.

• 

  helper-heroponriki · Member · May 23, 2023 at 1:50 pm

  • Copy link

  Hello again!

  Regarding your question about deleting the site, you can follow this guide to delete a site: https://wordpress.com/support/delete-site/

  Please keep in mind that the WordPress.com staff cannot delete the site on your behalf.

  Once you initiate the deletion process, your site’s data will be completely purged from our systems after 30 days. It will be permanently lost and cannot be recovered. So, please ensure that you don’t have any valuable content that you might want to use in the future. Even if you have generated a WordPress export file, please note that none of your media will be included in that backup. It’s important to be aware of this when deleting the site. Alternatively, you have the option to set your site to Private, which means it will only be accessible to you.

  I hope this information is helpful to you!