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  gracestudentsociety · Member · Oct 10, 2015 at 12:15 am

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  So I purchased premium and I didn’t like the way it works and I would like my money how am I suppose to contact wordpress?

  The blog I need help with is: (visible only to logged in users)

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  marioashley · Member · Oct 10, 2015 at 12:41 am

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  For Staff assistance we type modlook into the sidebar tags on forum threads. How do I get a Moderator/Staff reply for my question? https://en.support.wordpress.com/getting-help-in-the-forums/#how-do-i-get-a-moderatorstaff-reply-for-my-question Then please subscribe to this thread so you are notified when they respond. To subscribe look in the sidebar of this thread, find the subscribe to topics link and click it.

  I went ahead and did that for you. The will be in contact shortly.

  I hope you stay with WordPress. The best company in the world!!

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  marioashley · Member · Oct 10, 2015 at 12:41 am

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  For Staff assistance we type modlook into the sidebar tags on forum threads. How do I get a Moderator/Staff reply for my question? https://en.support.wordpress.com/getting-help-in-the-forums/#how-do-i-get-a-moderatorstaff-reply-for-my-question Then please subscribe to this thread so you are notified when they respond. To subscribe look in the sidebar of this thread, find the subscribe to topics link and click it.

  I went ahead and did that for you. The will be in contact shortly.

  I hope you stay with WordPress. The best company in the world!!

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  shawnajroberts · Member · Oct 10, 2015 at 1:05 am

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  Hi there! You can cancel and refund purchases up to 30 days after purchase from your My Upgrades page:

  https://wordpress.com/my-upgrades/

  Your purchase was made back in April, which is significantly past our 30 day policy. I will not be able to refund this purchase.

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  mongo23 · Member · Oct 10, 2015 at 1:09 am

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  I signed up and paid $13 to have my domain forwarded to you. I have changed my mind and would like a refund. It is for nickondrums.com

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  shawnajroberts · Member · Oct 10, 2015 at 1:18 am

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  @mongo23 – I’ve canceled and refunded that for you. It normally takes around a week for a refund to appear on your bank statement.

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  ideepoetique · Member · Oct 13, 2015 at 6:46 am

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  Hello Shawna. Am absolutely new. Can you delete my 2 most recen comments (including this one)? thx. I need to search the forum a bit more.

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  doncenergy · Member · Oct 28, 2015 at 11:44 am

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  @shawnajroberts – Hi Shawna, I have been charged £85 for a site that has expired. I set the site to not auto renew over a year ago. I got e-mails confirming that the site was not going to renew and then that it had expired. The you have charged me £85 for Premium pack on a site that no longer exists. The first notification i received was on my credit card statement.
  When i logged into my account it says i have no credit cards on file so you seem to have stored my data elsewhere!
  I need you to refund this transaction immediately.

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  supernovia · Staff · Oct 28, 2015 at 7:35 pm

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  Hi @doncenergy, I’ve refunded that for you. You’ll see it in your account within the first few days.

  Since the original topic is resolved and side topics were either addressed here or in other threads, I’m going to go ahead and close this one. If anyone needs help, please contact us here:
  http://en.support.wordpress.com/contact

  Or open a new thread. Thanks!

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  doncenergy · Member · Oct 29, 2015 at 10:20 am

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  Thanks