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  elly97b0dddfb61 · Member · Jul 29, 2025 at 11:28 am

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  Hi
  I wanted to talk to someone about which plan to go on but it seems that it’s not possible to talk to anyone over the phone at WordPress is this correct?
  I’m transferring from Wix where I have a site that allows me to have an online shop and to offer subcriptions. I’m wondering if I can do this on WordPress by getting the business plan and including add-ons or if I have to get the ecommerce plan.
  I also need to bring my domains over and my business email. All of this would feel a lot less daunting if I could just talk to someone over the phone!

  WP.com: Yes
  Jetpack: No
  Correct account: Yes

  The blog I need help with is: (visible only to moderators and staff)

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  themagicrobot · Member · Jul 29, 2025 at 4:00 pm

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  I doubt all the details could be covered over the phone even if there was that option. Have a look at this link below. For an online shop you’d need the Business plan.

  

  Import a website » Import from Wix

  in WordPress.com Support

  3 min read

  Ready to move your site from Wix to WordPress? This guide will show you how to export the contents of a Wix website and move your site to WordPress.com. In this guideStep 1: Choose Your SiteStep 2: Review Your Imported ContentStep 3: Transfer Your Domain From Wix to WordPress.comStep 4: Learn More About WordPress Have a question? Ask our AI assistant
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  elly97b0dddfb61 · Member · Jul 29, 2025 at 8:30 pm

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  Thank you, I’ll take a look

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  elly97b0dddfb61 · Member · Jul 29, 2025 at 8:49 pm

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  So if I was on the business plan, would I have to pay for add ons to take payments, send newsletters, take subscriptions etc?

  I looked at the add-ons but couldn’t see add ons for payments only for storage and design options, I’m trying to work out what makes the best sense in terms of not payment way more than I need to for my site and features. Thank you

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  kaichicha · Member · Jul 29, 2025 at 11:00 pm

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  Hi @elly97b0dddfb61,

  If you’re on the Business plan, there’s no need to pay extra to accept payments, send newsletters, or manage subscriptions.

  You can learn more about the features included in the Business plan here:
  https://wordpress.com/support/plan-features/business-plan/

  If you decide to upgrade, you can follow the steps outlined on this page:
  https://wordpress.com/support/manage-purchases/upgrade-your-plan/#upgrade-your-plan

  Feel free to reach out if you have any further questions!