Contact WordPress About a Refund
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I asked for a refund yesterday and see the refund under billing in account settings. However, I still don’t know how long it will take, seeing as how I asked for the refund almost right after it showed up in my account. I thought it would have been released immediately, but my bank told me today they don’t see any refund as of yet. I apparently can’t talk to a Happiness Engineer since I had to cancel my site, so now I have no way of talking to someone who can clear up this matter for me. I tried looking for a telephone number, but no such luck.
The blog I need help with is: (visible only to logged in users)
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Hi,
have you received the cancellation email? After processing, refunds usually take about five to ten business days to appear on your statement. For credit card refunds, it could take up to 1-2 billing cycles for the refund to show up. International refunds can take even longer.
More details here: https://en.support.wordpress.com/refunds/
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Hi there,
I checked and confirmed that the refund has been processed. As @dariazet mentions, refunds can take 5-10 business days to post to your account:
Feel free to let us know if you have any other questions. Thanks!
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Thank you both for your help and your quick response. I actually had not received an email confirming the cancellation, so I was worried. I was hoping it would have been much quicker since I caught it shortly after it was showing in bank. Actually, I wish I hadn’t forgotten! But, anyway, thanks again and I will keep a close eye on it.
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Hi @studiodawne,
I was hoping it would have been much quicker since I caught it shortly after it was showing in bank
If you catch it quickly enough, sometimes the bank will simply remove the charge rather than listing it as a refund. So if you don’t see it within those 5-10 business days, you might ask them about that.
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